
Senior Patient Access Coordinator
Há 3 dias
The role of the Access Center Supervisor is a critical position within our organization. The incumbent will oversee the daily operations of the access center, ensuring that all protocols are followed and that patient satisfaction is maximized.
Responsibilities- Conduct morning huddles to review daily schedules and address any concerns or issues.
- Escalate scheduling or clinical concerns during the FPP ops huddle to ensure timely resolution.
- Audit access center staff to ensure compliance with Ambulatory Access Guidelines and NAHAM full registration protocols.
- Monitor referrals from Federally Qualified Health Center partners and report outstanding referrals to division Chiefs and Access Center Director.
- Work with schedulers to manage and reduce pre-registration denials by following NAHAM Access standards.
- Monitor Sharpen Access Dashboards to identify trends and areas for improvement.
- Conduct training for entry-level registration and scheduling staff.
- Track KPIs for the Access Team to measure performance and drive continuous improvement.
Education: High School Diploma Required. Associate's degree, CHAA or CPC certification or equivalent preferred.
Experience: 3-5 years' experience in an Academic Medical Center. 1-2 years supervisory or team lead experience in an Academic Medical Center.
Certification: National Association of Health Care Access Management (NAHAM) CHAA or CHAM eligible.
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