Service Desk Analyst

WE ARE HIRING A SERVICE DESK ANALYST

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues -Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

As our Service Desk Analyst you'll be the go-to person for all things tech. From setting up user accounts to managing our custom-built platform, you'll wear many hats and tackle diverse challenges.

What you'll be doing:

• Be the first line of defence for IT issues, managing our service desk like a pro
• Set up and manage user accounts, laptops, and printers
• Administer DNS using GoDaddy and manage Zendesk campaigns
• Support our remote teams with meeting room technology
• Troubleshoot Dynamics 365 and assist with various IT projects
• Learn and master our in-house developed platform

Who we're looking for:

• Some experience as a 1st/2nd line IT Support Analyst
• Expertise in Windows 10/11, Microsoft 365, and Dynamics 365
• Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD
• Experience with Apple Remote Desktop, JAMF, and Zendesk administration
• Excellent problem-solving skills and the ability to document your work clearly
• Strong communication skills, including working with non-native English speakers
• A proactive mindset and the ability to identify root causes and propose solutions
• Recent graduates with relevant skills and certifications are encouraged to apply
  • Microsoft and Apple certifications (desirable)
  • Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable)

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply