Lead Analyst Network Support

Há 2 dias

São Paulo, São Paulo, Brasil Orange Business Tempo inteiro
Lead Analyst Network Support – Orange Business

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Overview

About the role

  • Provide third level support for any issues within the IP Backbone network.
  • Provide training to other support and operations teams.
  • Provide expert level support for complex customer issues.
  • Define rescue plans for complex customer issues and major network outages.
  • Responsible for providing technical input for postmortem analysis.
  • Perform traffic tuning to alleviate congestion points.
  • Management of Network Optimization projects: Review and validate N-plans.
  • Review and validate configuration guidelines.
  • Plan and execute pilots to test new software or features.
  • Create, review MOPs (Method of Procedures).
  • Automation development: Collaborate with internal teams to develop automation tools to support the needs of the organization.
  • Perform validation testing of NSO packages developed by Engineering.
  • Develop automation scripts to simplify day to day activities.
  • Can function as a team lead on specific projects to coordinate other resources (no direct reports).
  • Can function as a mentor and coach.
About you

Qualifications

  • Detailed knowledge of IP routing protocols BGP, ISIS, MPLS, Segment Routing.
  • Detailed knowledge of L2 and L3 VPN technologies.
  • Detailed knowledge of IPSEC.
  • Proficient in the creation of route policies.
  • A good understanding of network security.
  • Knowledge of virtual network functions (VNFs): virtualized routers, firewall, IPSEC gateways.
  • Advanced English level to speak, read and write (will be tested).

Level of experience required:

  • Cisco: Expert
  • Juniper: Expert
  • Routing MPLS (Including MPLS TE): Expert
  • Common Routing strategies and techniques (BGP/OSPF/EIGRP/HSRP/VRRP): Expert
  • Segment Routing (including SRTE): Expert
  • IPSEC: Expert
  • VNF management: Proficient
  • Security: Knowledgeable
  • SDx (SDN, SDWAN): Useful
Additional information
  • Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
  • Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
  • Professional development: training programs and upskilling/re-skilling opportunities
  • Career growth: Internal growth and mobility opportunities within Orange
  • Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
  • Reward programs: Employee Referral Program, Change Maker Awards
Benefits
  • Medical plan
  • Life insurance
  • Day care for children
  • Birthday gift (day off)
  • Give a day, get a day (day off)
  • Maternity Leave (6 months)
  • Paternity Leave (15 days)
  • Orange Employee Solutions (psychological and legal assistance)
  • Teleworking allowance
Company information

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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