Operations Manager

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

The New Business Operations team is the critical link between strategy and execution. We take the strategic agreements forged by our Business Development team and turn them into fully operational, scalable, and successful solutions. As an Operations Manager, you will be a hands-on leader, responsible for the tactical implementation of our partnerships and ensuring they deliver on their promise.

• Managing the day-to-day operationalization of new partnerships, creating project plans, and ensuring all milestones are met.
• Diving deep into data to perform analysis, customer segmentation, and performance modeling to support partnership growth.
• Designing and optimizing internal workflows and processes to ensure our partnerships run efficiently and effectively.
• Collaborating closely with partners' operational teams to troubleshoot issues and ensure a seamless experience for our mutual customers.
• Creating reports and dashboards to track performance against key metrics and provide actionable insights to the business development team.

• 4+ years of experience in a hands-on role like business operations, sales operations, business analysis, or project management.
• Strong data analysis skills, with proficiency in SQL and advanced Excel/Google Sheets for modeling and analysis.
• A "roll-up-your-sleeves" attitude and a proven ability to manage projects, solve problems, and get things done.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and experience working effectively with both internal and external stakeholders.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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