Bilingual Service Desk Analyst

4 semanas atrás


São Paulo, São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro

Position:
Bilingual Service Desk Analyst (Spanish & Portuguese) - Level 1

Location:
Sao Paulo, Brazil

Responsibilities

  • Providing technical support per request to ensure closure according to the ITIL incident management process.
  • Tracking and updating tickets for each request, ensuring timely closure.
  • Responsibility for requests and tickets, including escalation for resolution and communication


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