Bilingual Service Desk Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeBilingual Tempo inteiro R$45.000 - R$85.000

Key Role: Bilingual Service Desk Specialist

About the Position:

We are seeking a skilled Bilingual Service Desk Analyst to join our team in Sao Paulo, Brazil.

  • This is a level 1 technical support position where you will be responsible for providing timely and efficient resolution to customer inquiries.
Responsibilities:
  • Provide first-level technical support to customers via phone, email or chat.
  • Track and update tickets in our ticketing system ensuring that all issues are resolved in a timely manner.
  • Escalate complex issues to higher-level technicians as necessary.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science or related field.
  • Fluency in Spanish and Portuguese languages (written and spoken).
  • Excellent communication and problem-solving skills.
  • Strong analytical and troubleshooting skills.
  • Familiarity with ITIL incident management process.
Benefits:
  • Opportunity to work with a diverse team of professionals.
  • A competitive salary and benefits package.
  • A dynamic and fast-paced work environment.


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