
Bilingual Service Desk Specialist
2 semanas atrás
Key Role: Bilingual Service Desk Specialist
About the Position:We are seeking a skilled Bilingual Service Desk Analyst to join our team in Sao Paulo, Brazil.
- This is a level 1 technical support position where you will be responsible for providing timely and efficient resolution to customer inquiries.
- Provide first-level technical support to customers via phone, email or chat.
- Track and update tickets in our ticketing system ensuring that all issues are resolved in a timely manner.
- Escalate complex issues to higher-level technicians as necessary.
- Bachelor's degree in Computer Science or related field.
- Fluency in Spanish and Portuguese languages (written and spoken).
- Excellent communication and problem-solving skills.
- Strong analytical and troubleshooting skills.
- Familiarity with ITIL incident management process.
- Opportunity to work with a diverse team of professionals.
- A competitive salary and benefits package.
- A dynamic and fast-paced work environment.
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