Service Desk Manager

1 semana atrás


São Leopoldo, Brasil HCLTech Tempo inteiro

Responsibilities:

As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:

  • Strategic management of the Service Desk operation
  • Acting as an escalation point
  • Resource planning and allocation
  • Performance indicator analysis (KPIs and SLAs)
  • Client relationship


  • São Leopoldo, Brasil Hcltech Tempo inteiro

    Responsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development.Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...

  • Service Desk Manager

    1 semana atrás


    São Leopoldo, Brasil HCLTech Tempo inteiro

    Responsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: - Strategic management of the Service Desk operation - Acting as an escalation point - Resource...

  • Service desk manager

    1 semana atrás


    São Leopoldo, Brasil HCLTech Tempo inteiro

    Responsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource...


  • São Leopoldo, Brasil Hcltech Tempo inteiro

    Responsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development.Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning and...

  • Service Desk Manager

    1 semana atrás


    São Leopoldo, Brasil Hcltech Tempo inteiro

    Responsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning...

  • Service Desk Manager

    1 semana atrás


    São Leopoldo, Brasil Hcltech Tempo inteiro

    Responsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development.Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...

  • Service Desk Manager

    1 semana atrás


    São Leopoldo, Rio Grande do Sul, Brasil HCLTech Tempo inteiro R$90.000 - R$120.000 por ano

    Responsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...

  • Service Desk Manager

    1 semana atrás


    São Leopoldo, Brasil HCLTech Tempo inteiro

    Responsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning...

  • Service Desk Manager

    1 semana atrás


    São Leopoldo, Brasil HCLTech Tempo inteiro

    Responsibilities: As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include: Strategic management of the Service Desk operation Acting as an escalation point Resource planning...

  • Service Desk Manager

    1 semana atrás


    São Leopoldo, Brasil HCLTech Tempo inteiro

    Responsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and...