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Sr. Team Leader, Operations

2 meses atrás

Curitiba, Brasil Minacs Tempo inteiro

Apply Now

Job Title:
 Sr. Team Leader, Operations

Job Description:

The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability of both associates and team leaders.

Essential Functions/Core Responsibilities
  1. Lead Team Members,