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Analista de Customer Experience
2 meses atrás
Levar beleza e bem-estar aos clientes é consequência da autonomia e liberdade que proporcionamos aos profissionais parceiros. Buscamos transformar a vida do maior número de profissionais possíveis, levando conforto e conveniência em todos os encontros que promovemos. Vaga: Analista de Customer Experience Sua missão: Identificar oportunidades de melhoria na experiência do nosso cliente; Monitorar e avaliar os processos de CX; Realizar entrevistas com nossos clientes e gerar relatórios a partir de todos os dados coletados; Criar planos de ação que visam melhorar a experiência dos clientes; Mapear e criar indicadores e relatórios para tomadas de decisões assertivas; Estar perto junto do time de CS, MKT, UX, UI, Tecnologia para criar a melhor jornada para nossos clientes; Acompanhar os indicadores da jornada do cliente (CSat, NPS, CES, outros); Disseminar a cultura de Customer Centric dentro da empresa; Acompanhar clientes e desenvolver estratégias para clientes: novos, recorrentes, churns, reativos e inativos; Aumentar nossa taxa de conversão; Mapear a jornada de cada serviço e perfil de clientes. Acompanhar e propor melhorias na jornada do cliente; Definir e disseminar boas práticas para ações de encantamento com nossos clientes internos e externos; Trabalhar com amor e alegriaFormação Acadêmica:Não informadoSalário:A combinarCargo:Analista de customerEmpresa:BnyouAtua com desenvolvimento e licenciamento de programas de computador customizáveis.Ramo:Informática/ Tecnologia (FB)
