Premio: Technical Support

3 semanas atrás


Brasil Poptin Tempo inteiro
  • Answering daily users' questions via live chat on apps and plugins
  • Providing timely and accurate customer service.
  • Talking customers through a series of actions to solve problems
  • Following up with clients to ensure problems are resolved
  • Assisting customers to get better results
  • Updating tutorials and guides
  • Collecting and presenting accurate user feedback to the development team.
  • Influence development priorities and future roadmap
Requirements
  • Prior experience as a technical customer support or a similar role.
  • Good knowledge of HTML and CSS
  • Good knowledge of Wordpress, Wix and / or Shopify
  • Excellent communication skills
  • Basic knowledge of Google analytics.
  • Fluent in written and spoken English
  • Good time management skills.
  • Attention to detail and good problem solving skills
Benefits
  • Join a fast-paced, Bootstrapped, and profitable product-based company
  • Work directly with the founders and take ownership of your responsibilities
  • Remote work, friendly environment, impacting users across 150+ countries
You'll enjoy these benefits;
  • Professional growth and remote collaboration with a global team
  • Performance bonuses
  • Annual paid leaves
  • Experience work-life balance

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