Technical Customer Support
2 semanas atrás
About us
Kodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.
Role Description
This is a full-time remote role for a Technical Customer Support position. Technical Customer Support will be responsible for providing assistance and resolving customer issues related to our platform
Qualifications
- Strong analytical and troubleshooting skills
- At least 5 years of experience in Customer Support
- Excellent problem-solving abilities
- Excellent communication skills
- Experience in customer satisfaction and delivering high-quality support
- Excellent written and verbal communication skills (English)
- Experience writing Knowledge Base articles and creating Standard Operating Procedures
- Experience in US companies is a plus
- Experience in the software or technology industry is a plus
More
- Remote from Latin America
- PST working hours
- Compensation: $500-2000 per month
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