Customer Success and Business Operations Specialist

3 semanas atrás

Brasil Mosaic Puzzles Tempo inteiro

Company Overview:

Mosaic Puzzles is a wooden jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast paced startup built by Ex-Uber and Amazon employees.

Job description:

Ensuring smooth operations and maintaining strong relationships with our customers, suppliers, and licensors.

Responsibilities:

Customer Success Management:

  • Act as the primary point of contact for customer inquiries, feedback, and support requests.
  • Resolve customer issues efficiently and effectively.
  • Communication with the manufacturing team to ensure customer requests are handled with quality.

Social Media Management:

  • Develop and execute social media strategies to enhance brand visibility and engagement.
  • Create and curate content for various social media platforms.
  • Create and implement email marketing strategies and content.

Licensing Contract Management:

  • Oversee the licensing contracts of artwork in our portfolio, including monitoring expiry dates and arranging contract renewals.

Portfolio Maintenance:

  • Maintain up-to-date records of licensing agreements and contracts for the artwork featured in our portfolio.
  • Collaborate with internal teams to ensure that our portfolio reflects the latest artwork and complies with contractual obligations.
  • Website optimization: Add, remove, sort puzzles as new puzzles are created, expired puzzles are removed, etc.

Vendor Management:

  • Act as the primary point of contact for working with our suppliers/vendors.

Cost/benefit analysis for features and purchase decisions

Qualifications:

  • Bachelor’s degree
  • Excellent level of English is REQUIRED
  • Analytics in excel/google sheets is REQUIRED
  • 2-7 years of working professional experience preferred
  • Proven experience in customer success, social media management, and supplier relationship management.
  • Excellent organizational skills with the ability to multitask and prioritize effectively
  • Excellent communication and negotiation skills
  • Attention to detail and a proactive approach to problem-solving

  • Business Operations and Customer Success Specialist

    3 semanas atrás

    brasil Mosaic Puzzles Tempo inteiro

    Business Operations and Customer Success Specialist Company Overview: Mosaic Puzzles is a wooden jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast paced startup built by Ex-Uber and Amazon employees. Job description: As a Business...

  • Customer Success Specialist

    1 semana atrás

    Brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...

  • Customer Success Specialist

    1 semana atrás

    Brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...

  • Customer Success Specialist

    1 semana atrás

    Brasil, BR Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...

  • Customer Success Specialist

    1 semana atrás

    Brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...

  • Customer Success Specialist

    1 semana atrás

    brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...

  • Business Development Specialist

    1 dia atrás

    Brasil Traact Tempo inteiro

    Company Description Traact is a legal service platform SaaS company that specializes in removing administrative tasks by automating entity management, board meetings, permits & licensing, disputes & litigation, and contract management. Role Description This is a full-time remote role for a Business Development Specialist. The Business Development...

  • Business Development Specialist

    1 dia atrás

    Brasil Traact Tempo inteiro

    Company Description Traact is a legal service platform SaaS company that specializes in removing administrative tasks by automating entity management, board meetings, permits & licensing, disputes & litigation, and contract management. Role Description This is a full-time remote role for a Business Development Specialist. The Business Development...

  • Budget and Operations Supervisor

    2 semanas atrás

    brasil Samsung Electronics Tempo inteiro

    Who are we? Samsung Electronics has grown into one of the world’s leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation. The success of our company...

  • Budget and Operations Supervisor

    2 semanas atrás

    Brasil Samsung Electronics Tempo inteiro

    Who are we? Samsung Electronics has grown into one of the world’s leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation. The success of our company...

  • Budget and Operations Supervisor

    2 semanas atrás

    Brasil, BR Samsung Electronics Tempo inteiro

    Who are we?Samsung Electronics has grown into one of the world’s leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation.The success of our company reflects...

  • Budget and Operations Supervisor

    2 semanas atrás

    Brasil Samsung Electronics Tempo inteiro

    Who are we? Samsung Electronics has grown into one of the world’s leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation. The success of our company...

  • SMS and Email Marketing Specialist

    1 semana atrás

    brasil Emotive Tempo inteiro

    SMS & Email Marketing Specialist The SMS & Email Marketing Specialist will be focused on working with Emotive’s clients to optimize their SMS & Email experience in partnership with our Customer Success Managers. You will be responsible for helping with copy testing, flow & broadcast optimization, and deploying list growth strategies to increase SMS and...

  • SMS and Email Marketing Specialist

    1 semana atrás

    Brasil Emotive Tempo inteiro

    SMS & Email Marketing Specialist The SMS & Email Marketing Specialist will be focused on working with Emotive’s clients to optimize their SMS & Email experience in partnership with our Customer Success Managers. You will be responsible for helping with copy testing, flow & broadcast optimization, and deploying list growth strategies to increase SMS and...

  • SMS and Email Marketing Specialist

    1 semana atrás

    Brasil Emotive Tempo inteiro

    SMS & Email Marketing Specialist The SMS & Email Marketing Specialist will be focused on working with Emotive’s clients to optimize their SMS & Email experience in partnership with our Customer Success Managers. You will be responsible for helping with copy testing, flow & broadcast optimization, and deploying list growth strategies to increase SMS and...

  • Customer Success Specialist

    Há 5 dias

    Brasil Rilix Ltda Tempo inteiro

    Vaga: Especialista em Customer Success - (Remoto) Tipo de Contratação: PJ ou CLT, conforme preferência do candidato. Descrição da Empresa: Fundada em 2014, nossa empresa é líder no desenvolvimento de experiências imersivas em realidade virtual. Com destaque para nosso simulador de Montanha-Russa VR, proporcionamos sensações incrivelmente...

  • Customer Success Specialist

    Há 4 dias

    Brasil Rilix Ltda Tempo inteiro

    Vaga: Especialista em Customer Success - (Remoto) Tipo de Contratação: PJ ou CLT, conforme preferência do candidato. Descrição da Empresa: Fundada em 2014, nossa empresa é líder no desenvolvimento de experiências imersivas em realidade virtual. Com destaque para nosso simulador de Montanha-Russa VR, proporcionamos sensações incrivelmente...

  • Customer Success Specialist

    Há 5 dias

    brasil Rilix Ltda Tempo inteiro

    Vaga: Especialista em Customer Success - (Remoto) Tipo de Contratação: PJ ou CLT, conforme preferência do candidato. Descrição da Empresa: Fundada em 2014, nossa empresa é líder no desenvolvimento de experiências imersivas em realidade virtual. Com destaque para nosso simulador de Montanha-Russa VR, proporcionamos sensações incrivelmente...

  • Media Activation and Operations Director

    2 semanas atrás

    Brasil KINESSO Tempo inteiro

    Business Overview KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ‘action’ into ‘outcome’ for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has...

  • Media Activation and Operations Director

    2 semanas atrás

    Brasil KINESSO Tempo inteiro

    Business Overview KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn ‘action’ into ‘outcome’ for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has...