Gucci Associate Store Manager

2 semanas atrás

Sao Paulo, Brasil Groupe Kering Tempo inteiro

Summary

Role Mission

As an Associate Store Director of the South America FLAGSHIP you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operation and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Associate Store Director, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the market place.

**Job Description**:
Key Accountabilities

Business Leader
- Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitably;
- Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;
- Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;
- Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support;
- Cleary understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;
- Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.
- Proactively follow current fashion trends, industry news, technology and analyze key competitors in the market.

Client Development
- Lead the team to consistently establish relationships
- Promote brand awareness, establish market/store presence, and capture competitive market share through network outreach and company sponsored events
- Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
- Ensure the development, implementation and execution of company CRM initiatives by providing action plans to the team;
- Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting.

Operations
- Partner with the Store Director to recap monthly store performance in end-of-month format and reporting current business trends to cover every aspect of the business, including competitor performance;
- Adhere to and enforce all company policies and procedures including Operations, Human Resources and security standards;
- Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
- Process incoming and outbound merchandise requests and shipment daily;
- Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
- Support and maintain visual merchandising standards set by world-wide headquarters;
- Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.

Talent Management
- Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
- Assist with the annual review process for all store employees and set annual employee goals;
- Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;
- Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
- Support a consistent and branded onboarding experience for all new hires;
- Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.

Key Requirements
- Minimum of 4-6 years’ experience as Store manager in retail, luxury retail, or service related industry;
- Experience in managing stores with teams of more than 20 people will be a plus.
- Bachelor’s Degree is preferred;
- High degree of ethics, professionalism, integrity and ability to inspire trust and influence a team;
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
- Must possess an entrepreneurial vision;
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
- Ability to manage multiple tasks in a fast paced environment;
- Prof

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