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Service Manager
5 meses atrás
Descrição da vaga
**Mandatory**:
- Advanced English (North America customer);
- Available for Campinas Region;
- To manage a team of 20 people;
- Strong Technical and ITL Knowledge;
- Cross-area skills/experience (Infra, Batch Jobs e monitoring);
- Crisis Management (War Rooms, Severity 0, 1 and 2), Performance monitoring and improvement (KPI, Incidents, enhancements), Stakeholder Management (internal Clients, Vendors and support areas over different countries) Demand & Strategic Planning (Workshops).
- Special projects (Global Service Desk implementation and integration, Application and infrastructure enhancement, Q&A automations and fix/conclusion of troubled projects).
