Application Support Analyst
3 semanas atrás
**General information**:
**Reference **:2024-9291
**Location**:
- Curitiba**Position description**:
**Employment Type**:
Regular Full Time
**Contractual hours**:
Full-time
**Function**:
SUPPORT FUNCTIONS - IT
**Main Goal**:
**Job description**:
**_Main activities_**
**SIS Application Management**
- Provide high quality, efficient service and assistance to users.
**Manage the ticket backlog in the internal tool, ensuring ticket qualification.**
- Ensure proper qualification of tickets: incident, request, data management and their correct escalation.
- Resolve tickets in compliance with Limagrain IT SLAs.
- Ensure that incident tickets are processed through to closure, with the support of the Product teams in the case of complex support (L3).
- Ensure that request tickets are qualified and passed on to the Product team.
- Ensure that data management tickets are processed through to closure, with the support of the Data Management team.
- Document simple support cases in the KB IT so that level 1 support teams can intervene on SIS support activities.
- Know our scientific context, to facilitate exchanges with our internal customers.
- Provide essential information for training on our tools.
**Application usage reporting**
- Perform SQL queries to highlight information and deliver impactful presentations.
**Skills: what we expect of you**:
**Diplomas required / Knowledge required**
- Master's degree in bioinformatics or biology applied to informatics or
- 3 to 5 years' higher education in information technology and professional experience in the scientific field.
**Skills / experience required**
- Knowledge of the scientific context of plant biology
- Technical skills in SQL data language, data modeling (ER-Modeling, UML)
- Mastery of data analysis
- Fluent English
- Aptitude for Agile methodologies
**People skills**
- Customer focus
- Autonomy and initiative
- Good interpersonal skills
- Teamwork skills
- Ability to adapt
- Analytical and logical thinking
- Ethics
**Company**:
LIMAGRAIN
**Position localization**:
**Job location**:
America/Carribean, Brazil
**Location**:
Rua Pasteur, 463 - Batel, Matriz, Curitiba - PR, 80250-080, Brésil
**Minimum level of education required**:
Bachelor's degree
**Minimum level of experience required**:
3 years or more
**Languages**:
English (4 - Fluent)
-
White Glove Support
2 semanas atrás
Curitiba, Brasil Wipro Tempo inteiroRole Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do Develop architectural application for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture...
-
People Operations Analyst
Há 1 mês
Curitiba, Brasil Conviso Application Security Tempo inteiroNosso **propósito** é empoderar profissionais de desenvolvimento na construção de aplicações seguras. Somos mais de 4.900 usuários cadastrados na nossa plataforma, temos mais de 118.600 vulnerabilidades identificadas, realizamos mais de 8.000 projetos (pentests, scans, code review e assessment). Já capacitamos mais de 46.450 alunos e ministramos...
-
Integration Api Support Analyst
4 semanas atrás
Curitiba, Brasil Pantheon Inc. Tempo inteiro**Job Role Summary (Job Description)**: Support of End-To-End API Lifecycle Platforms. This includes the platforms operations, develop and maintain CI/CD pipeline, automation development/maintenance and customer consulting. **Job Role Responsibilities**: **1.** Operate API Platforms running in Containers technology (Openshift), including maintenance,...
-
Process and Data Analyst
Há 1 mês
Curitiba, Brasil Electrolux Tempo inteiro**Job Description**: Senior Process and Data Analyst - Responsible Sourcing Compliance with the Electrolux Workplace Directive (Code of Conduct) and Environmental Policy is mandatory for all Electrolux business and suppliers. Monitoring and developing our operations’ and our supply chain’s sustainability performance is a task requested by Group...
-
Power Distribution System Analyst
2 semanas atrás
Curitiba, Brasil Landis+Gyr Tempo inteiroA Landis+Gy r é uma fornecedora líder global de soluções integradas de gerenciamento de energia. Medimos e...
-
Analyst
Há 1 mês
Curitiba, Brasil HCL Technologies Tempo inteiroCuritiba 0-2.5 Years Brazil **Job Description (Posting).** - To support daily technical support activities for desktop, laptop & printers - To set up and test desktop computer peripherals(New users) - To perform the system changes adhered to organizational policies - Conduct remote desktop troubleshoot to end-users along with documentation ticket...
-
Business Analyst
Há 1 mês
Curitiba, Brasil Meister Solutions Tempo inteiroWe are Meisters Solutions, a Digital Development company member of Digiu Digital group. We have over 20 years of expericence and more than 500 digital projects delivered. Our purpose is to become part of the infrastructure of our clients. We're specialized in digital transformation, automation and integration of processes within companies. **Technical...
-
Azure Developer
Há 1 mês
Curitiba, Brasil Pantheon Inc. Tempo inteiroThe analyst will be responsible for systems integration, developing and maintaining APIs, using tools such as Azure, and Openshift. This position will also assist and work with SalesForce support teams for troubleshooting related to system integration (Level 2) helping implement new business requirements while also assisting with new project and...
-
Integration software engineer
Há 1 mês
Curitiba, Brasil Netvagas Tempo inteiroWere looking for:A responsible and self-motivated team player who likes to learn on the job and find solutions to problemsFamiliar with integration patterns and platformsA can-docustomer service mindset with experience from working with support in a global setting and interacting directly with customers in calls or via emailContinuous Improvement...
-
Junior Information Security Analyst
4 semanas atrás
Curitiba, Brasil Winged Recruitment Tempo inteiroExcited to delve deeper into the dynamic realm of information security and advance your career trajectory? Winged Recruitment, a leading authority in talent acquisition, proudly presents an exclusive opportunity tailored for budding Junior Information Security Analysts. With our steadfast dedication to fostering innovation in remote work culture and...
-
Field Support Engineer EUC Lead
Há 2 dias
curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning and full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...
-
Field Support Engineer EUC Lead
Há 3 dias
Curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the largest IT Services companies in the world!! Here you can transform your career!Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning and full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Field Support Engineer EUC Lead
Há 2 dias
Curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the largest IT Services companies in the world!! Here you can transform your career!Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning and full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Curitiba, Brasil Netvagas Tempo inteiroComo analista de suporte, você desempenhará um papel crítico para garantir a operação tranquila e a utilização eficiente do software SampleManager LIMS versão 21.2 da Thermo Fisher. Seu foco principal será fornecer assistência técnica, solucionar problemas e resolver problemas relacionados ao software. Você colaborará com o pessoal do...
-
Field Support Engineer EUC Lead
Há 2 dias
Curitiba, PR, Brasil Tata Consultancy Services Tempo inteiroCome to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning and full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Senior Connected Services Analyst
Há 1 mês
Curitiba, Brasil Volvo Group Tempo inteiroBrazil **Position Description** The **Senior Connected Services Analyst** is going to be responsible for Volvo & SDLG brands at Latin America market the Connected Services structure have the responsibility to adequate global programs to the region necessities, as an interface between customer & markets demands and Volvo Construction Equipment solutions and...
-
Sr. Credit and Business Analyst
4 semanas atrás
Curitiba, Brasil Volvo Group Tempo inteiroBrazil **Position Description** **Finance & Business Support Team** You will have 7 passionate colleagues engaged in 2 squads (Front Office, Logistics & Finance) who understand communication is everything and everything is communication. We embrace different backgrounds, experiences, opinions, genders, ages, and necessities. Here we aren't afraid of...
-
Field Support Engineer EUC Lead
Há 3 dias
Curitiba, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiroCome to one of the largest IT Services companies in the world!! Here you can transform your career!Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning and full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Junior Business Analyst
Há 1 mês
Curitiba, Brasil TalentKompass Deutschland Tempo inteiro**LOCATION**: Remote Work **SCHEDULE**: Part-time Are you eager to hone your business analysis skills and kick-start a thriving career in this vibrant field? Would you like to collaborate with a prestigious Management Consulting company in Germany and gain hands-on experience in evaluating business operations? TalentKompass Deutschland is excited to...
-
Operations Analyst
4 semanas atrás
Curitiba, Brasil Volvo Group Tempo inteiroBrazil **Position Description** **Position Description** **Core Responsibilities**: - Perform the analysis of the formalization of day-to-day financing; - Document and update the Formalization Policies and Procedures, making sure that the organization complies with all necessary legal regulations; - Elaboration of Reports and other KPIs of the...