Client Success Manager

5 meses atrás

Sao Paulo, Brasil Wellhub Tempo inteiro

**GET TO KNOW US**

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

**THE OPPORTUNITY**:
We are hiring a Client Success Manager (CSM) to our Client Success team in Sao Paulo

As a B2B Customer Success Manager, you will be expected to bring significant business results to Gympass through ensuring customer satisfaction and maximizing retention.

You will be the primary point of contact for our enterprise clients, fostering strong relationships and understanding their unique needs and objectives. Your goal? Ensuring they derive maximum value from Gympass products and services, including working to increase paid subscription.

**YOUR IMPACT**:

- Client Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact. Understand clients needs and objectives to ensure continuous value delivery.
- Communication: Ensure clients are kept informed about campaigns, best practices for leveraging Gympass, including promotions, tools, and new features. Define and implement the customer well-being plan in collaboration with other departments at Gympass.
- Onboarding: Support clients through the onboarding phase, ensuring a smooth and efficient transition to using the contracted services.
- Analysis and Evaluation: Monitor client´s performance, identify areas of opportunity, and propose solutions to improve the client experience and increase retention, with a special focus on increasing paid subscriptions.
- Training and Education: Provide training and guidance to customers on the effective use of products or services, ensuring they leverage all available features.
- Problem Resolution: Proactively resolve any client issues or concerns, working collaboratively with other internal teams, when necessary, to ensure swift resolution.
- Client Advocacy: Represent clients interests within the company, ensuring their needs are understood and addressed at all organizational levels.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

**WHO YOU ARE**:

- Experience in a client-facing position managing client relationships;
- Experience nurturing a portfolio of clients;
- Excellent communication and presentation skills;
- Strong influence and ability to coordinate cross-functional areas, work in a team environment, and solve problems creatively and efficiently;
- Ability to operate independently and escalate at the right time when needed;
- Strong attention to detail and extensive ability to manage multiple clients/projects concurrently;
- Ability to monitor data, analyze reports, and use it to propose action to leverage results within the clients;
- Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment;
- Experience in using Salesforce and Tableau is a plus;

**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs

Our benefits include:
**WELLNESS**: Health, dental, and life insurance.

**FLEXIBLE WORK**: For most, this will be a hybrid office structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**FLEXIBLE SCHEDULE**:We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

**GYMPASS**: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

**PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge.

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take

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