Consultant Blue Yonder Ams Support

5 meses atrás

Estado de São Paulo, Brasil Blend IT Tempo inteiro

Este é um cargo remoto.

Conhecimento técnico:
Blue Yonder AMS Support

The scope of this position is to provide Application Managed Services (AMS) and minor projects for Blue Yonder.

Job Description:

- With +3 years of Blue Yonder AMS Support experience, to perform activities:

- Technical Support: Provide first and second-level technical support for Blue Yonder's Advanced Planning and Scheduling (AMS) software.
- Issue Resolution: Investigate and analyze reported issues, identify root causes, and implement effective solutions to ensure the smooth functioning of the software.
- Communication: Interact with customers, end-users, and internal teams to gather information, understand requirements, and communicate resolutions effectively.
- Documentation: Create and maintain detailed documentation of support cases, troubleshooting steps, and solutions to build a knowledge base for future reference.
- Collaboration: Work closely with the development and product teams to escalate and prioritize critical issues, provide feedback on product improvements, and contribute to continuous improvement initiatives.
- Training: Conduct training sessions for end-users to enhance their understanding of Blue Yonder AMS software and optimize its utilization.
- Monitoring and Maintenance: Proactively monitor system performance, identify potential issues, and implement preventive measures to ensure optimal performance.
- Upgrades and Patching: Assist in the planning and execution of software upgrades, patches, and enhancements, ensuring mínimal disruption to operations.
- Should be able to track incidents, service requests, change requests to make sure SLAs are met.
- Manage meetings, conference bridges
- Flexible in working hours as position would be in KTLO team

Qualifications:

- Educational Background: Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field.
- Experience: Previous experience in a technical support role, preferably with expertise in Blue Yonder's AMS or similar supply chain and warehouse management software.
- Technical Skills: Proficient in troubleshooting, SQL queries, and system analysis. Familiarity with Blue Yonder's software suite is highly desirable.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with both technical and non-technical stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to think critically and find innovative solutions.
- Team Player: Ability to collaborate with cross-functional teams and work in a collaborative and fast-paced environment.

**Mandatory requirements**:

- has Good communication English skills
- Manage meetings, conference bridges
- has experience in AMS GLOBAL project support - N2 and N3 support and improvement
- Support Coverage: will work 09am - 18pm Brazil time.
- 100% remote

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