Senior Consultant Blue Yonder AMS Support Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Decision Group Tempo inteiro

Job Overview:

Decision Group is seeking a highly skilled Senior Consultant to join our Blue Yonder AMS Support team. As a key member of our team, you will provide technical support and minor projects for Blue Yonder's Advanced Planning and Scheduling software.

Key Responsibilities:

  • Provide first and second-level technical support for Blue Yonder's AMS software
  • Investigate and analyze reported issues, identify root causes, and implement effective solutions
  • Communicate with customers, end-users, and internal teams to gather information and understand requirements
  • Create and maintain detailed documentation of support cases and troubleshooting steps
  • Collaborate with the development and product teams to escalate and prioritize critical issues
  • Conduct training sessions for end-users to enhance their understanding of Blue Yonder AMS software
  • Proactively monitor system performance and identify potential issues
  • Assist in the planning and execution of software upgrades, patches, and enhancements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, or a related field
  • Previous experience in a technical support role, preferably with expertise in Blue Yonder's AMS or similar supply chain and warehouse management software
  • Excellent verbal and written communication skills to effectively interact with both technical and non-technical stakeholders
  • Strong analytical and problem-solving skills with the ability to think critically and find innovative solutions

Language: English (Advanced level required)

Work Schedule: 09:00 AM - 06:00 PM (Brazilian Time)

Working Hours: 100% Remote



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