Payment Support Specialist

3 semanas atrás


Sao Paulo, Brasil Nuvei Tempo inteiro

Job Title**:Payment Support Specialist**

, permanent

Reports To: Manager, Payment Support

Location: SP, Brazil / Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

**WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

**Your Mission**

Our Payment Support team is responsible for ensuring that our customers escalations are processed to our client’s satisfaction and within service level.

Daily duties include assigning, investigating, and responding to escalations from clients and/or internal departments from across the world. Properly assist clients regarding Payments and Backoffice related issues. Identifying, reporting, and tracking progress on technical incidents affecting the company's customers.

**Key responsibilities include, but are not limited to**:
- Coordinate and manage requests based on their origin and level of priority, within established service level agreement (SLA)
- Process, investigate and respond to escalations to ensure customers’ issues reported via all channels are resolved to our client’s satisfaction.
- Contribute to team performance by meeting team and company KPIs
- Engage and lead communications with banks and Nuvei’s partners.
- Assist co-workers and customers across the world with escalations such as profile setting, Payment inquiries, technical assistance
- Identify, report, and track technical and payment complaints and incidents affecting the company's customers, contacting the relevant departments in the organization when needed.
- Produce and analyze reports
- Maintain, review, and improve internal procedures and processes
- Ensure all tasks are performed in line with the current procedures
- Continuously keep yourself up to date on industry trends, internal policies, and procedures
- Any other tasks as assigned by management

**Qualifications include, but are not limited to**:
- Fluent in English (written and verbal)
- University / College degree or combination of education and equivalent and related work experience would be preferred
- Highly collaborative, good verbal and written communication skills, and capable of working as part of a team.
- Able to communicate complex concepts to diverse global audiences in a clear and concise manner.
- Fintech, Online payments industry, and technical background are a plus
- Strong organizational skills and ability to multitask.
- Ability to be tactful, maintain confidence, and foster an ethical working environment
- Experience working with international clients.
- Proven ability to work with grace under pressure in a dynamic team environment

**Working Language**
- English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

**Benefits**

Nuvei offers a wide variety of benefits which include:

- Paid Sick Time, health insurance
- A Long-Term Incentive Plan that creates an opportunity for all employees to financially benefit from Nuvei’s growth.
- Up to 2.5 additional days of annual leave per quarter, if Nuvei achieves its quarterly targets.
- Hybrid working environment.
- Virtual yoga and meditation classes, as well as other opportunities to get involved in community outreach and employee engagement initiatives.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.


  • Compliance Specialist

    2 meses atrás


    Sao Paulo, Brasil Heartland Payment Systems Tempo inteiro

    Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring...

  • Compliance Specialist

    1 dia atrás


    Sao Paulo, Brasil Heartland Payment Systems Tempo inteiro

    Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring...


  • São Paulo, São Paulo, Brasil Nuvei Tempo inteiro

    Job Title:Payment Support Specialist, permanentReports To: Manager, Payment SupportLocation: SP, Brazil / HybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI Nuvei (NASDAQ:NVEI) (TSX:NVEI) the Canadian fintech company accelerating the business of clients around...


  • Sao Paulo, Brasil Parexel Tempo inteiro

    Sao Paulo, São Paulo, Brazil **Additional Locations** Buenos Aires, Argentina; Mexico Destrito Federal, Ciudad de Mexico, Mexico **Job ID** R0000021352 **Category** Finance **ABOUT THIS ROLE**: **nvestigator Payment Specialist** Working independently and reliably showing a high level of ownership, with a strong focus on detail and committed to...

  • Customer Support Specialist

    2 semanas atrás


    Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • São Paulo, Brasil EBANX Tempo inteiro

    EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.  We are looking for a talented Product Specialist  who will be working on the management of our Payments portfolio in different regions and countries As a Product Specialist for Payments Performance@Scale, you'll...


  • São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the Role Uber is one of the largest and most complex global merchants, processing over $100B annually in payments across 70+ countries. The Partnerships team is a core pillar of the Global Payments Group and is responsible for partnering with Uber's global payment partners to drive the strategic and operational infrastructure required to power Uber's...


  • Sao Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Payment Processing

    3 semanas atrás


    Sao Paulo, Brasil Blaze Tempo inteiro

    **We are Blaze, the fastest-growing casino in LATAM.** A great opportunity for an **Payment Processing - Support Agent** to join an exciting, growing group of passionate Internet professionals based all around the world. **Requirements**: - Acquires and applies job skills and learns company policies and procedures - Completes assigned tasks - Receives...


  • Sao Paulo, Brasil Shopee Tempo inteiro

    Department- LevelExperienced (Individual Contributor)- LocationBrazil - São Paulo**About the Team**: - Responsible for the accounting entries of the marketplace operation and the payment institution. Furthermore, monitors the monthly variation and explains the amounts in the trial balance. Has a close relationship with the payment and operation teams....

  • It Support Specialist

    Há 11 horas


    São Paulo, Brasil Fime Tempo inteiro

    IT Support Specialist (F/M/D)About the Company:Fime enables its clients to create and launch trusted and secure solutions with consulting and testing


  • Sao Paulo, Brasil BOEING Tempo inteiro

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    2+ years of program or project management experience PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and...


  • Sao Paulo, Brasil MSD Tempo inteiro

    **Job Description**: Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation. The Technology Support Centre is part of the new Global Support group that...


  • Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    2+ years of program or project management experience PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and...

  • Customer Support Specialist

    2 semanas atrás


    Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...


  • São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • HR Ops Specialist

    2 meses atrás


    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    HR Operations Specialist role aims to provide effective and timely assistance to our employees and the HR team. This position will support HR issues and problem-solving solutions such as benefits, HR policies, and procedures. It will also perform transactional activities related to the activities/services offered by Colleague Services, such as generating...


  • São Paulo, Brasil Hays Tempo inteiro

    LATAM SALES SUPPORT SPECIALIST | Posição Terceira CLT pela HaysLocal de trabalho: São Paulo atuação hibrida.Porque juntar-se a nósA criação é a


  • São Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...