Analyste de Cas/programme

4 semanas atrás

Sao Paulo, Brasil Global Affairs Canada Locally Engaged Staff Recruitment Affaires mondiales Canada Dotation des empl Tempo inteiro

**Résumé des fonctions**:
Sous la supervision d’un agent de migration, l’analyste de cas:

- Évalue les demandes conformément à la législation, aux règlements et aux instructions ministérielles.
- Mène des recherches, y compris des entrevues d’établissement des faits, afin d’obtenir et de vérifier l’information relative au traitement des cas, à l’assurance de la qualité et à l’intégrité du programme.
- Utilise des systèmes électroniques pour vérifier les exigences, documenter les informations, effectuer des recherches, effectuer des vérifications complètes et communiquer avec les contacts.
- Identifie les cas très médiatisés, sensibles ou problématiques et les porte à l’attention de l’agent responsable ou du gestionnaire du programme de migration.
- Contribue aux activités liées à l’intégrité des programmes, au reportage et la liaison, à la promotion et sensibilisation, et à la gouvernance des Centres de reception des demandes de visa (CRDV).
- Formule des recommandations pour des changements à la prestation de services de sa propre initiative ou par l’entremise de groupes de travail.
- Traduit des documents et entrevues au besoin.
- Participe à la formation et au développement des collègues.
- Peut superviser du personnel.
- S’acquitte d’autres tâches au besoin.

**Zone de sélection**:
Veuillez noter que le Consulat général du Canada à Sao Paulo ne remboursera en aucun cas les frais de voyage ou de réinstallation et qu'elle ne commandite ni directement ni indirectement les autorisations de travail.

**QUALIFICATIONS ESSENTIELLES**
- Le profil linguistique sera évalué durant le processus.

**Études**:

- Un baccalauréat ou diplôme universitaire de 1er cycle attestant 3 ans ou plus d’études à temps plein d’un établissement postsecondaire légalement reconnu, ou une combinaison équivalente d’études, de formation et/ou d’expérience**.
- _Une_ _combinaison équivalente d’études, de formation et/ou d’expérience_ peut inclure un d_iplôme collégial ou diplôme postsecondaire professionnel ou technique attestant 2 ans ou plus d’études à temps plein, avec l’équivalent d'au moins une année d’expérience de travail _à_ temps plein dans un domaine lié à l'immigration, les relations internationales ou l'industrie du voyage._

**Profil linguistique**:

- Un niveau de compétence avancé (lecture, écriture, compréhension et expression orale) en français ou en anglais.
- Un niveau de compétence avancé (lecture, écriture, compréhension et expression orale) en portugais.
- _Le niveau de compétence en anglais ou en français sera évalué durant le processus_

**Expérience**:

- Au moins deux (2) ans d’expérience de travail récente* dans un environnement performant les tâches pertinentes au poste, incluant collecter, analyser et/ou présenter des informations.
- _Récent est défini dans les derniers 5 ans_

**EXIGENCES COTÉES**

Les exigences cotées font parties des qualifications essentielles et sont liées aux connaissances, capacités et compétences. Les méthodes d’évaluation des exigences cotées peuvent comprendre, sans toutefois s’y limiter, un examen écrit, entrevue orale (en ligne pré-enregistrée/en direct ou en personne), jeu de rôle, test pratique, présentation et/ou test psychométrique.

**Connaissances**:

- Connaissances de systèmes/logiciels pour saisir, traiter, produire, entreposer et/ou contrôler des activités (p.ex. Microsoft Word, Excel, etc.).

**Compétences**:

- Pensée analytique et résolution de problèmes
- Souci de la qualité et du détail
- Bon jugement
- Coopération au sein de l’équipe
- Adaptabilité et flexibilité
- Démontrer de l’intégrité et du respect

**Capacités**:

- Capacité d'analyser l’information, identifier les éléments clés/enjeux principaux et tirer des conclusions logiques.
- Capacité d'communiquer efficacement à l’écrit et à l’oral.
- Capacité d’établir des priorités, de gérer la charge de travail et de fonctionner efficacement sous pression.

**Qualifications constituant un atout**:

- Capacité à travailler dans les deux langues officielles du Canada (français et anglais).
- Connaissance d'une troisième langue (autre que le français, l'anglais ou le portugais).
- Un baccalauréat ou diplôme universitaire dans une discipline reliée à l'immigration (p.ex. relations internationales, droit, etc.).
- Expérience personnelle de migration internationale, autre que touristique (p.ex. immigrant(e) au Brésil, études ou travail dans un pays étranger, etc.).
- Expérience de travail récente* dans un domaine relié à l'immigration (p.ex. dans la section consulaire/des visas d'une mission étrangère, dans une organisation aidant les migrants ou réfugiés, etc.), ou l’évaluation du risque/analyse de fraude, ou la mobilisation de parties prenantes/maniement des médias sociaux.
- _Ré_cent est défini dans

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