Senior Training Consultant

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**IT IS YOUR TIME**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:
**Don’t forget to include a resumé in English in your profile in Workday**

Why you want the job and why it’s awesome

As a Senior Technical Training Consultant within Resource Industries, you will lead the development and delivery of MineStar training programs for dealers and customer-facing employees to maintain and improve their job skills. You will also consult business units and dealers on training needs.

**What you will do**:

- Provide expertise in developing and delivering training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes.
- Review and maintain training materials to ensure organizational policies and procedures compliance.
- Consult business partners on training requirements.
- Participate in quality assessment and improvement processes.
- Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
- Advise others on creating customer-focused environments in various scenarios.
- Anticipate customer needs, focusing efforts to meet needs and exceed customer expectations proactively.
- Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.

**What Skills you will have**:
**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.

**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**Training Operations**:Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

**Basic Requirements**:

- College degree.
- 5 years of data analytics or technical training experience.
- Pre Advanced English
- MineStar experience.
- Engineering experience.
- Previous product support, field, supervisory, and/or direct sales experience.
- Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.
- Understanding of Caterpillar coverage and operations.
- Superior communication skills - both written and verbal.
- Broad business background, industry expertise, and/or factory knowledge.

**Additional information**:
This position requires 30 - 40% global travel. Travel may require working on remote mine sites.

**Some **of **the **offered **benefits**:

- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

LI

**Posting Dates**:
março 22, 2024 - abr