Estágio em Customer Solutions

3 semanas atrás


Sao Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

**RESUMO DA POSIÇÃO**

**Resumo da Posição**:Estágio Customer Solutions

**Localização**:Sede -São Paulo

**Modalide**:Híbrida

**Área / BU**:Customer Solutions

**Reporte**:Gerentes CS

**Alguma pessoa interna mapeada? **Não

**Propósito da posição**

Entrar na Nestlé significa que você está se juntando à maior empresa de alimentos e bebidas do mundo. Em nosso núcleo, temos um ambiente diverso e inclusivo, com pessoas apaixonadas, movidas pelo propósito de melhorar a qualidade de vida e contribuir para um futuro mais saudável. E procuram a cada dia mais crescer juntas, ter espírito de dono e trabalhar com excelência.

Nesta posição sua principal missão será atender o cliente buscando excelência na prestação de serviço com comprometimento e engajamento; Identificar e desenvolver plano de ação para as oportunidades relacionadas ao nível de serviço influenciando áreas internas envolvidas para sua execução; Buscar oportunidades e soluções inovadoras para simplificação de processos e aumentar a satisfação dos clientes.

**O dia a dia...**
- **Tratativas de ocorrências no ambiente de entrega;**:

- **Acompanhamento de KPIs;**:

- **Contato com stakeholders internos e externos;**:

- **Governança de planos e regras dos processos com as áreas envolvidas no fluxo;**:

- **Garantir uma boa interface e fluxo informações entre Customer Solutions e as demais áreas.**

**O que vai contribuir para o seu sucesso?**
- **Perfil colaborativo e aptidão para trabalho em equipe**:

- **Capacidade de resolução de conflitos**:

- **Mentalidade de causa raiz**:

- **Execução de tarefas em alto volume e capacidade de priorização**:

- **Habilidade de transitar entre tarefas diferentes**:

- **Orientação ao serviço



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