Junior Manager, Cs Voc Management
6 meses atrás
Position Summary
1. Promote all kinds of necessary service plans by managing all the processes that customers experience.
2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers.
3. Secure the level of quality for customers by carrying out quality collaboration with customers.
Role and Responsibilities
1. [Customer quality management] Participates in activities to secure the quality competitiveness of company and customers, and communicate with customers for the quality management.
2. [Quality issue response] Respond to problems by analyzing defects related to customer's claim, finding the root cause and establishing response measures.
3. [Processing quality-related cost] Establish strategies and handle related affairs to minimize the risk related to cost of quality (accident/ compensation/ RMA(Return Material Authorization), etc.)
4. [Customer approval management] Carry out approval within the scheduled period in regards to the critical issues (approval documents, change point, audit, etc.) that require customer's approval.
5. [Customer information management] Prepare and provide all sorts of information that are shared with customers.
6. [Customer sample management] Manage samples of customer complaint, and perform customer response tasks via internal system.
7. [Building human network] Participate in technology and human interaction network with the customer, and operate a council meeting.
Skills and Qualifications
- Develops professional expertise by complying with company policies and procedures
- Works on problems of moderate scope where analyzing situations or data requires a review on various factors
- Exercises judgment within defined procedures and practices to determine appropriate action
- Normally receives general instructions on routine work with detailed instructions on new projects or assignments
- Generally requires a bachelor's degree with a minimum 2 years related experience, or advanced degree without experience
-
Revenue manager junior
2 meses atrás
SAO PAULO, Brasil ATRIO HOTEL MANAGEMENT Tempo inteiroO Revenue Manager (RM) é responsável por maximizar a receita e a lucratividade dos hotéis da rede, desenvolvendo e implementando estratégias de preços e distribuição. Este profissional analisará dados de mercado, monitorará a concorrência e ajustará as estratégias de acordo com as condições do mercado para garantir o sucesso financeiro dos...
-
Junior Translation Project Manager
6 meses atrás
Sao Paulo, Brasil IQVIA Tempo inteiro**JUNIOR TRANSLATION PROJECT MANAGER** Working with the wider Project Management team, the Junior Translation Project Manager is responsible for coordinating and managing the full lifecycle of translation and localization projects to completion whilst ensuring IQVIA’s standards are met. - Manage multiple translation and localization projects at any one...
-
Junior Manager
6 meses atrás
Sao Paulo, Brasil lalamove Tempo inteiroAt Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is our specialty, and we always strive to make it fast and simple. Since 2013, we have been at the forefront of the logistics industry, finding innovative solutions to meet the...
-
Customer Success Manager
6 meses atrás
Sao Paulo, Brasil CS Academy Tempo inteiro**Ser agente transformador na carreira das pessoas através da educação customer centric, é o nosso propósito.** Já traçamos um plano para chegar lá e temos dado grandes passos em direção a esse ousado desafio, mas precisamos de bons talentos para irmos ainda mais longe. Vem com a gente? **Nosso Desafio** Queremos dar autonomia e visão de...
-
Junior Translation Project Manager
6 meses atrás
Sao Paulo, Brasil Novasyte Tempo inteiroJUNIOR TRANSLATION PROJECT MANAGER Working with the wider Project Management team, the Junior Translation Project Manager is responsible for coordinating and managing the full lifecycle of translation and localization projects to completion whilst ensuring IQVIA’s standards are met. - Manage multiple translation and localization projects at any one time...
-
Customer service operations manager
2 meses atrás
SAO PAULO, Brasil Grupo Hub Tempo inteiroThe Customer Service Operations Manager is responsible for planning and coordinating the execution of the Real Time Adherence department for the Service Performance and Customer Support teams across multiple sites, to create high engagement in all channels and drive support related KPIs and metrics. Responsabilities Ensure the CS team is using all...
-
Cs Operations Specialist
6 meses atrás
Sao Paulo, Brasil Hub Talent Tempo inteiroThe CS Operations Specialist is responsible for ensuring the smooth operation of our page and focuses on the creation and maintenance of a comprehensive page and the preparation of post-incident reporting. **Responsibilities** - Monitor and maintain the status page with real-time information; - Gather detailed incident information and their timelines for...
-
Encerrada Analista Ca Service Management
2 meses atrás
São Paulo, Brasil Retail Management Services Tempo inteiro[ENCERRADA] Analista CA Service Management This box is for spam protection - please leave it blank: Blog [ENCERRADA] Analista CA Service Management Sobre o ContratanteEmpresa de serviços de TI emSão Paulo.Descrição das AtividadesInstalação dos produtos CA Service Management (CA Service Desk Manager, CA CMDB, CA Knowledge Tools, CA Support Automation,...
-
Manager, Account Management
7 meses atrás
Sao Paulo, Brasil Mastercard Tempo inteiroOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Vaga de Senior Release Manager
2 semanas atrás
Sao Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiroProject DescriptionOur Client is one of the largest TV providers in North America and we are searching for a Senior Release Manager to join our team. The project focuses on developing a mobile application for a video streaming platform.SkillsMust have:Strong technical project management skillsExcellent written/verbal communication skillsIntimate knowledge...
-
Project Contract Manager
6 meses atrás
Sao Paulo, Brasil ALSTOM Tempo inteiroReq ID:449580 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
Junior Account Manager
6 meses atrás
Sao Paulo, Brasil Blue Arrow Latam Tempo inteiroOur client is Park Place Technologies (a leading global data center and network optimization company). PPT sells equipment and provides maintenance services for server environments, storage equipment, and networks, serving 21,000 customers in 154 countries. We will select a Junior Account Manager for the PPT offices in São Paulo,...
-
Manager, Account Management
5 meses atrás
Sao Paulo, Brasil Adyen Tempo inteiro**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Manager, Technical Account Management Practices
6 meses atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: The Red Hat Services team is looking for a Manager to join us in any of our office locations in São Paulo, Brazil. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and...
-
Community Manager Júnior
6 meses atrás
Sao Paulo, Brasil Attractfy Consultoria em Recursos Humanos Tempo inteiro✨ Somos um núcleo criativo que impulsiona ideias e negócios de forma ágil. ✨ Estamos em busca de um **Community Manager Júnior** para fazer parte deste time criativo. **Sua missão**: - Ser a voz acolhedora e eficiente do SAC dos nossos clientes nas redes sociais. - Escutar, entender e resolver as dúvidas e solicitações dos clientes com empatia...
-
Team Lead, Translation Project Management
6 meses atrás
São Paulo, Brasil IQVIA Tempo inteiroWorking with the wider Project Management team, the Team Lead is responsible for leading a team of Senior Project Managers, Project Managers and Junior Project Managers and for ensuring translation and localization projects are delivered according to IQVIA’s standards and client requirements. • Day-to-day line management and mentoring of a team of...
-
Junior Implementation Manager
6 meses atrás
Sao Paulo, Brasil Worldline Tempo inteiroJunior Implementation Manager Sã- Paulo **This** is **Worldline** We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to...
-
Manager Operations Management Ii
6 meses atrás
Sao Paulo, Brasil Fiserv, Inc. Tempo inteiro**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...
-
Private Client Manager
6 meses atrás
Sao Paulo, Brasil Belmond Management Tempo inteiroAt Belmond, we are crafters of the exceptional. It starts with a clear vision, an airtight plan, and a strong team. This is our Sales Management Team, who works to make every moment as spectacular. Here your own ambition meets an equally driven team. Together you’ll embark on greatness. With the resources and departments at the ready, your plans will come...
-
Client Relations Manager
6 meses atrás
Sao Paulo, Brasil The Platinum Group Tempo inteiro**Client Relations Manager** - Asset Management Industry Company Description: Our client is an industry-leading institutional banking provider delivering banking solutions to the asset management industry on a global scale. Their specialized banking services cater to the unique needs of asset managers, with a focus on delivering personalized solutions to...