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Senior Project Manager Customer Onboarding
4 meses atrás
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
- ** Your Role**:
- Management of implementation projects for Kuehne Nagel Integrated Logistics - Execution within the regionally and globally aligned project management methodology and risk control mechanisms for all projects - Project responsibilities include requirements gathering, solution validation/ testing, deployment and stabilization of all deployed solutions - Establishes, tracks and reports on progress related to the entire scoped solution under implementation: Process (e.g. Operational Designs), people (e.g. related Operational, LSP and other related onboarding/ ramp ups in addition to resources/ SMEs required to support the project under implementation as per plan) and Technology (e.g. technical design templates to be used, modifications to those templates, realization of technical enablers, etc.) - Ensure that the allocated projects are delivered within budget and in time - Support to evaluate the solution & budget for new customer implementation projects during the Business Development cycle which can include project initiation, plan and design, validation, deployment and post deployment support.
- ** Your Responsibilities**:
- Accountable for implementation of projects and resources in accordance with IL corporate standards
- Creates all the mandatory documents during all phases of the implementation lifecycle (for e.g. Initiation : Project Charter, Plan & Design : Operational Design and others as defined in the IL implementation Toolbox)
- Advocates, manages and coordinates activities related to an approved IL solution implementation, in conjunction with other KN IL functional areas, for all phases of the KN IL project lifecycle: project initiation, plan/ design, realization (i.e. development), validation (i.e. testing), final deployment (i.e. stabilization and handover to solution owners/ stakeholders) and post deployment activities (i.e. completion of remaining project documentation including “lessons learned” in support of future implementations)
- Train & support to train operational resources, client resources, logistics suppliers, and material suppliers
- Identification and validation of the communicated customer's requirements
- Validate the Business Requirements against the standard product offerings (eControl, ProControl & FullControl)
- Managing the fulfillment of the business requirements and project timelines by the IT Teams
- Leads the Business Requirement Validation workshops and supports the definition of SOP & WI
- Managing the implementation budget and reporting against the proposal sold
- Managing the project governance and proactively managing the project risks
- Support Solution Design during Business Development Lifecycle as and when needed
- Supports and works closely with the related Business Management / Excellence Manager (i.e. customer account management), LPO function during all business implementation activities
- Travels as required - both to international and domestic locations - to support all aspects of KN IL’s solution implementation activities
**Your Skills and Experiences**:
- Bachelor or Master's level, ideally in Logistics or Supply chain management
- 5 years in Project Management (Preferably Logistics), either in an LSP, consulting or Shipper environment
- Proven ability to manage projects, teams in a virtual environment
- Demonstrated analytical - numeric/ quantitative and process/ qualitative - skills and awareness
- Demonstrable or proven experience in full life cycle project management, including working on one or more medium-to-large scale general, business, supply chain, logistics and system implementation project(s)
- Familiarity with or exposure to different project management methodologies and frameworks, including Prince2, PMI’s PMBOK, etc. is preferred
- Ability to work independently to meet objectives without direct day to day supervision; and to make sound decisions in an autonomous environment where responsiveness/ immediate engagement is required for this role in order to meet solution implementation project needs
- Excellent communication and facilitation skills, both one-on-one and in groups, with a demonstrable ability to analyze and effectively communicate technical and business process impacts to stakeholders
**About Kuehne+Nagel***
With over 79000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
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