Customer Onboarding Manager
2 meses atrás
Qualifications:
Understanding of Google Dialogflow, IBM Watson, Microsoft Luis and OpenAI GPT is an advantage 3+ year experience in SaaS project management and client onboarding PM qualifications (Agile, PMP, Prince2) is a plus Strong written and verbal communication skills (English & Native Language) Strong time and task management skills are a must Strong at Communication with Internal & External Stakeholders Delivering projects in a timely and qualified manner Understanding of webhooks and API Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage A bachelor’s degree Ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement To juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance Have the ability and flexibility to work in a fast-paced startup environment Having a solid understanding of chatbots is not necessary but would definitely be a plus
Responsibilities:
Handling all chatbot assistant processes from integration to live with the responsible Customer Success Manager/Account Lead Preparation of the assistant's map on chatbot product panel based on the designed experience and scenarios Conducting AI tests Preparation of reports as agreed with the brand within the Account Lead information Involvement in chatbot development and tracking processes Conducting AI-Based Chatbot Data studies Keeping brand documents and flow documents up to date Completion of tasks assigned in Jira by managers within the specified time frame-
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