Customer Onboarding Expert
Há 7 dias
We are seeking a highly skilled Customer Onboarding Expert to join our team at Validity. As a key member of our organization, you will be responsible for onboarding and training new clients, ensuring seamless product adoption and usage.
Key Responsibilities:
- Develop and implement effective onboarding strategies to ensure clients achieve their desired outcomes.
- Provide in-depth product training and support to clients, either in-person or through virtual training sessions.
- Collaborate with cross-functional teams to identify and address gaps in the customer experience.
- Contribute to the creation of digital education assets to support customer training and implementation.
- Build relationships with key stakeholders to promote continuous improvement and effectiveness of the customer success program.
Requirements:
- 2-3 years of experience in customer success, customer service, or technical support, with a proven ability to learn quickly.
- Excellent time management skills and ability to work in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex product issues.
- Fluency in English is required.
Preferred Qualifications:
- Knowledge of email deliverability and/or email delivery.
- Previous experience with Salesforce CRM application and SAAS platforms.
About Validity
Validity is a leading provider of sales and marketing solutions, trusted by tens of thousands of organizations worldwide. Our flagship products deliver smarter email campaigns, more qualified leads, and faster growth. We are a unique company with massive revenue growth, top-tier investors, and a winning culture.
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