Customer Experience Training Expert
Há 6 dias
We are seeking a highly skilled Customer Experience Training Expert to join our team at Swarovski. As a key member of our training team, you will be responsible for delivering high-quality training programs to our sales teams, focusing on customer service, sales skills, and product knowledge.
Key Responsibilities:
- Develop and deliver training programs to enhance customer service and sales skills
- Collaborate with cross-functional teams to design and implement training initiatives
- Conduct coaching sessions to improve sales performance and customer satisfaction
- Track and analyze training effectiveness and provide regular feedback to stakeholders
- Work closely with the District Manager and Area Manager to ensure consistent onboarding for new starters
About You
To be successful in this role, you will need:
- A Bachelor's degree in a relevant field
- 3-5 years of professional training experience in a luxury brand environment
- Strong analytical and communication skills
- Advanced level of Portuguese and English language proficiency
- Spanish language skills are a plus
What We Offer
As a valued member of our team, you can expect a range of benefits, including:
- Swarovski Products Discount
- Medical Insurance
- Attractive Conditions for pension funds
- Wellness offerings available on-site
- Subsidized public transport
- Meal Ticket
About Swarovski
Swarovski is a global leader in the luxury crystal and jewelry industry, with a rich history dating back to 1895. We are committed to innovation, quality, and customer satisfaction, and we are seeking like-minded individuals to join our team.
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