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Customer Experience Investigator
2 meses atrás
We're seeking a skilled Voice of Customer Analyst to join our team at SumUp Inc. in Brazil. As a key member of our operations team, you'll play a crucial role in investigating broken experiences, bringing insights to the table, and designing optimized processes and solutions to enhance our customer experience.
Key Responsibilities- Generate actionable insights from various aspects of the customer experience, focusing on product launches and customer interactions.
- Improve visibility and foster connections within SumUp by sharing insights, data, and the impact of identified broken experiences, ensuring the scalability of solutions.
- Project follow-ups and measurement of deliveries (PMO).
- Develop thorough KPIs to measure journey interactions and improvements.
- Implement Artificial Intelligence to gather valuable feedback from customers and optimize analysis.
- Participate in OKR discussions and design for BR Operations and BR Customer Experience.
- Excellent problem-solving and analytical skills.
- Advanced English language skills and ability to communicate effectively with global teams.
- Advanced skills in data visualization (Tableau or Power BI).
- Knowledge of analytical modeling.
- Intermediate Excel skills.
- Basic SQL skills.
- Customer Experience knowledge is a plus.
We're a global team of 3000+ people from 60+ countries, working in flat hierarchies and making a real impact. You'll have the opportunity to develop your skills, attend conferences, and participate in external training. Our diverse teams are passionate about creating powerful financial solutions for small business owners.
About SumUpWe believe in the everyday hero - small business owners who deserve powerful, easy-to-use financial solutions. Our teams work together to ensure that these entrepreneurs can succeed doing what they love. SumUp is an Equal Employment Opportunity employer, committed to diversity and inclusion.
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