Customer Experience Strategist
Há 1 mês
Vammo is revolutionizing transportation in Latin America by transforming the way people move. As a leading Brazilian startup, we are at the forefront of vehicle electrification in the region, with over $30 million raised from top investors. Our mission is to break down barriers to the mass adoption of electric vehicles, focusing on motorcycles. We are deploying tropicalized EV solutions tailored for a region lagging in the electric mobility transition.
We are seeking a Customer Experience Strategist to lead the development and execution of initiatives that drive customer satisfaction, loyalty, and engagement. As a key member of our team, you will establish scalable, efficient processes that enhance customer retention and strengthen our value proposition.
The ideal candidate will be a strategic thinker with a hands-on approach, ready to challenge existing paradigms and design tailored solutions that improve the customer journey. You will be expected to innovate continuously, using data, customer insights, and AI-driven tools to enhance customer interactions and optimize service efficiency.
Key Responsibilities:
- Develop and implement customer experience strategies to enhance user satisfaction and loyalty.
- Design efficient scalable processes from scratch, ensuring a seamless and efficient service experience.
- Create customer journey maps to identify pain points, opportunities, and key moments of engagement across the lifecycle.
- Analyze and interpret customer feedback data to generate actionable insights for improving customer support and service delivery.
- Act as the advocate for customers within the company, collaborating with all departments to deliver a top-of-mind experience.
- Leverage AI and automation tools to personalize customer interactions and ensure efficiency as we scale.
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