Customer Experience Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Blueground Tempo inteiro
{"title": "Customer Experience Analyst", "description": "Join Our Team as a Customer Experience Analyst

At Blueground, we're passionate about delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a crucial role in ensuring our guests have a seamless and enjoyable stay with us.

We're looking for a talented individual who can analyze complex situations, identify areas for improvement, and develop strategic solutions to enhance our customer experience. If you're a problem-solver with excellent communication skills and a passion for delivering outstanding results, we'd love to hear from you.

Key Responsibilities:
  • Track customer orders and evaluate services performed by internal and external collaborators
  • Analyze data to identify trends and areas for improvement
  • Develop strategic information to inform business decisions
  • Collaborate with cross-functional teams to resolve customer issues and improve processes
  • Participate in building 24/7 customer support for our guests
Requirements:
  • Work experience in a customer service position
  • Advanced English language skills
  • Excellent communication and problem-solving skills
  • Ability to work on weekends when needed
  • Bachelor's Degree
What We Offer:
  • Meal/Food voucher: Caju card of R$40.00 per day
  • Transportation voucher based on your route to the office
  • Health Care Amil - 3 options plans to choose from
  • Dental Plan Amil
  • Daycare allowance for employees with children up to 5 years old
  • TotalPass gym benefit
  • Moodar platform for emotional health
  • English course partnership with Hyper English
  • Flexible Holidays
  • 25% discount on Tabas apartments
", "lang_code": "en"}

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