Customer Experience Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Blueground Tempo inteiro
{"title": "Customer Experience Analyst", "description": "Join Our Team as a Customer Experience Analyst

At Blueground, we're passionate about delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a crucial role in ensuring our guests feel at home wherever they choose to live.

We're looking for a talented individual who can analyze complex situations, establish processes for continuous improvement, and prioritize customer satisfaction. If you're a hard-working and talented person with a passion for customer success, team coordination, and problem-solving, we'd love to hear from you.

Key Responsibilities:

  • Track customer orders and evaluate services performed by internal and external collaborators.
  • Analyze data to classify and develop strategic information for the areas.
  • Be entrepreneurial, proactive, and willing to go beyond to ensure things run smoothly.
  • Resolve complex customer inquiries while ensuring an excellent client experience.
  • Liaise across functions to identify the origin of customer support issues and improve related processes.
  • Deliver an outstanding experience for our clients in Tabas apartments.

Requirements:

  • Work experience in a customer service position.
  • Advanced English language skills.
  • Great communication skills, both written and verbal.
  • Exceptional prioritization and organization skills, with the ability to multi-task competing priorities.
  • Ability to work on weekends when needed.
  • Bachelor's Degree.
  • Problem-solving attitude and drive to get things done.
  • Knowledge in Microsoft Office.

What We Offer:

  • Meal/Food voucher: Caju card of R$40.00 per day.
  • Transportation voucher based on your route to the office.
  • Health Care Amil - We offer 3 options plans and you can choose which one fits better with your needs.
  • Dental Plan Amil.
  • Daycare allowance for employees with children up to 5 years old.
  • TotalPass, our gym benefit.
  • Moodar platform for emotional health.
  • Partnership with Hyper English (Cultura Inglesa) for an English course.
  • Flexible Holidays.
  • 25% discount when using Tabas apartments.
  • Birthday Day Off + gift card paid on the Caju card.
  • Cinema room, spaces for decompression, and an equipped kitchen in our workplace.
  • Ifood Box, Full Kitchen, and Lunch Room in the condominium.
", "lang_code": "en"}

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