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Customer Experience Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Blueground Tempo inteiro
About Blueground

Blueground is a leading provider of short-term and long-term rentals, offering a unique and personalized experience for our guests. Our vision is to make people feel at home wherever they choose to live, and we're committed to delivering exceptional customer experiences.

Job Title: Customer Experience Analyst

We're seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team in São Paulo. As a Customer Experience Analyst, you will be responsible for delivering an outstanding customer experience to our guests in Tabas Apartments, solving complex problems, and ensuring customer satisfaction.

Key Responsibilities:
  • Track and analyze customer orders to identify areas for improvement
  • Evaluate services performed by internal and external collaborators to ensure quality and efficiency
  • Develop strategic information for the areas to drive business growth
  • Be entrepreneurial and proactive in resolving complex customer inquiries
  • Liaise across functions to identify and improve customer support processes
  • Participate in building 24/7 customer support for our clients in Tabas apartments
Requirements:
  • Work experience in a customer service position
  • Advanced English language skills
  • Great communication skills, both written and verbal
  • Exceptional prioritization and organization skills
  • Ability to work on weekends when needed
  • Bachelor's Degree
  • Problem-solving attitude and drive to get things done
  • Knowledge in Microsoft Office
What We Offer:

We're committed to providing a comprehensive benefits package to our employees, including:

  • Meal/Food voucher: Caju card of R$40.00 per day
  • Transportation voucher based on your route to the office
  • Health Care Amil - 3 options plans to choose from
  • Dental Plan Amil
  • Daycare allowance for employees with children up to 5 years old
  • TotalPass gym benefit
  • Moodar platform for emotional health
  • Partnership with Hyper English (Cultura Inglesa) for an English course
  • Flexible Holidays
  • 25% discount when using Tabas apartments
  • Taber's Birthdays celebration
  • Birthday Day Off + gift card paid on the Caju card

We're a dynamic and growing company, and we're excited to have you join our team