Customer Experience Specialist
3 semanas atrás
We are seeking a skilled Customer Experience Specialist to join our team at Enghouse Systems Limited. As a leading global provider of enterprise software solutions, we are strengthening our support team and looking for a technical problem solver to help us deliver exceptional customer experiences.
About the Company:
Our company is a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. We are dedicated to helping our customers achieve their goals through innovative solutions and exceptional service.
Key Responsibilities:
- Provide technical support to customers via phone, email, and other communication channels
- Analyze and resolve technical issues in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Continuously improve technical knowledge and skills to stay up-to-date with industry developments
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field
- 1-2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced team environment
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