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Client Success Team
Há 1 mês
Searching for:
**Client Success Team - Associate (Team Lead)
**About Us
GSCF is a leading fintech company in the working capital finance space, serving some of the largest tech manufacturers globally. By funding, structuring, and servicing accounts receivables portfolios for our customers, we help companies get the most out of their working capital. We help our customers grow their sales, strengthen their balance sheets, and eliminate risk.
Our formation in 2021 gives us a start-up culture and mindset, while our origins bring deep industry knowledge, extensive specialized expertise, and geographic reach across 59 countries. Despite being a new player in our space, GSCF serviced more than $60 billion in tech accounts receivables volumes in 2021. We are wholly owned and funded by Blackstone, the world’s largest alternative asset manager, which provides us with a large and flexible funding pool, significant relationships, and strategic guidance.
Our field, global working capital finance, represents a $5.5 trillion total addressable market that is expected to grow an additional 50% by 2026, driven by increased supply chain complexity, digitization of the invoicing process and growing demand for longer payment terms. Our aim is to become the global leader in the working capital finance space.
GSCF is a global employer with more than 300 employees across 20+ countries.
**The Role:
The Client Success Operations Team is responsible for the diligent management of the assigned Buyers including country specifics, client servicing, service delivery, exceptions processing, program monitoring and risks reporting.
**How You Will Make an Impact:
- Support clients across Americas geography.
- Develop and maintain a strong working relationship with numerous customer contacts at various levels of the organization and serves as a focal point for customer inquiries, requests, and complaints.
- Provide information by collecting, analyzing and summarizing data, and responding to requests.
- Ensure accuracy and efficiency of operations including collection and monitoring of receivables.
- Prepare materials for use in status account reviews conducted at multiple corporate levels.
- Responsible for territory risk management and customer satisfaction attainment.
- Ensure all customer communications are documented in an accurate and timely manner.
- Ensure accounts operate within approved guidelines and obtain the appropriate level of management approval in exception situations.
- Keep customers appraised of the financial health of their account and its ability to support current and future financing volumes.
- Proactive account management with effective communication skills.
- Operate pro-actively at all times.
- Timely reporting/escalating of risks, exceptions, incidents to Upline Managers.
- Ensure agreements and all programs relevant procedures are updated regularly and safely stored on its respective file cabinets.
- Ensure that program processes and daily tasks are documented and kept up to date (program manuals, checklists, etc.).
- Share knowledge, initiatives and find better ideas to improve external and internal client satisfaction.
- Support additional ad-hoc projects.
- Lead Americas dispute process and AR review calls.
- Evaluate and issue change requests and review them with the client.
- Train newcomers on Peridot services and systems.
- Ensure all deadlines for Operations projects are met.
- Adhere to company & operations policies.
- Contribute to maintaining a positive, transparent, open and creative thinking working environment.
- From time to time, willing to take over tasks/projects which are not related directly to this function.
Multicultural sensitivity/awareness.
**What You Bring to the Team:
- Fluent in English and Spanish.
- Experience in handling complex and sensitive accounts.
- Team-management and leadership skills.
- Good communication and interpersonal skills capable of maintaining strong relationships.
- Excellent analytical & problem-solving skills.
- Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables.
- Ability to remain poised and calm under pressure.
- Structured, fact-based way of work.
- Prioritization.
- Pro-activity.
- Time management skills with the ability to meet deadlines.
- Ability to adapt to frequent changes effectively.
- Take ownership and accountability of work assigned.
- Proficient in Microsoft Office especially Excel.
- Strong communication skills both verbal and written.
- Highly organized with strong attention to detail.
- Team player - energetic, enthusiastic, and personable.
Ability to perform duties with the highest level of confidentiality and integrity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin or any other category protected by law.
