Senior Customer Success Manager, Founder Success
Há 5 dias
The Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.For more information about our offices and culture, check out our Carta careers page .The Problems You’ll Solve In this role as a CSM on the Founder Success team, you will be on the front lines to proactively respond to customer inquiries in a scaled manner. You will seek to understand the challenges facing Carta’s customers, and enable and empower them to utilize and extract value from Carta.Operate in a scaled client ownership structure to respond to sensitive customer inquiries regarding contract renewals, pricing increases, and escalations.Learn to prioritize inbound customer requests based on a variety of factors including urgency, renewal timeline, churn risk factors, etc.Understand and execute basic contract renewal negotiations according to defined policies and processes.Manage account-level escalations by leveraging standard responses and working closely with management.Work between a variety of systems including Salesforce, Catalyst, and Jira.Educate customers about Carta features and products via email and live calls, leveraging your knowledge of the Carta feature set, customer lifecycle, and self-help content.The Team You’ll Work With The Founder Success team is hyper-focused on building processes and using technology to scale proactive customer education and engagement. This team is dedicated to improving the customer experience, being the voice of the customer internally, and helping customers get the most out of their Carta subscription.The Impact You’ll Have By proactively engaging with Carta customers as well as reactively monitoring incoming requests, you will be helping to improve our overall customer retention, secure our future pipeline for new product lines, and drive change for the broader company and mission.About You We’re looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, as well as efficient time management. In addition, we’re prioritizing:Fluent in English with strong written and verbal communication skills.Responsive and able to complete tasks in a timely manner.Prior experience working in a customer support, customer success, or account management role.Experience working with customers via live interactions such as Zoom meetings, phone calls, and live chats.Experience working with Salesforce, Catalyst or other CSM and support ticketing systems.Diplomacy, tact, and poise under pressure, and a high tolerance for ambiguity.Growth mindset, proactive, and action-oriented.Customer success skills and demonstrated ability to work through difficult conversations, with the goal of preserving relationships.Excellent communication, listening, facilitation, and negotiation skills.Strong data analysis, organizational, and prioritization skills.Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this rolePlease submit your resume in English We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.Interested in data privacy? Check out our policies on Privacy and CA Candidate Privacy . Please note that all official communications from us will come from an @carta.com domain.#J-18808-Ljbffr
-
Customer Success Manager, Founder Success
1 hora atrás
Rio de Janeiro, Brasil Carta Tempo inteiro**The Company You'll Join**: Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies,...
-
Rio de Janeiro, Brasil Menlo Ventures Tempo inteiroThe Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.Trusted by more than 40,000 companies,...
-
Rio De Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroCustomer Success Manager, Founder SuccessThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private...
-
Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroCustomer Success Manager, Founder Success The Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private...
-
Rio de Janeiro, Brasil Menlo Ventures Tempo inteiroThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta...
-
Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroCustomer Success Manager, Founder SuccessThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity....
-
Customer Success Manager
Há 5 dias
Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Success
Há 4 dias
Rio de Janeiro, Brasil BETA ONLINE Tempo inteiro**RESPONSABILIDADES E ATRIBUIÇÕES**: **Sua missão será**: - Acompanhar e monitorar os novos clientes durante sua jornada, garantindo alinhamento de expectativas e o sucesso na utilização da plataforma. - Representar a Hotwebinar na construção de uma relação duradoura e de confiança com os clientes. - Auxiliar os clientes na configuração e...
-
Customer Success Executive
1 dia atrás
Rio de Janeiro, Brasil TuoTempo Tempo inteiro**Company Description** Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. Our groundbreaking technology is the preferred choice of the...
-
Customer Success Representative
Há 23 horas
Rio de Janeiro, Brasil Fielo Tempo inteiro**This is Fielo** Fielo is a fast-growing international company that is bringing innovation and scale to loyalty programs through an innovative product portfolio. Our cloud-based, Salesforce-native loyalty software solution allows large and mid-sized organizations to build and run highly-scalable loyalty and incentive programs for consumers (B2C), partners...
-
Lead - Customer Success
Há 6 dias
Rio de Janeiro, Brasil Freshworks Tempo inteiro**Company Description** Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global...
-
Customer Success
1 dia atrás
Rio de Janeiro, Brasil BDR - Talentos Corporativos Tempo inteiro**Customer Success - Ongoing - Rio de Janeiro** * Onde você vai trabalhar? A empresa que está contratando é uma startup que está em crescimento! Possuem um software de aluguel por temporada que auxilia os proprietários a realizar a gestão dos imóveis e aluguéis. Localizada em Copacabana, no Rio de Janeiro. * * Que perfil buscamos para o time? Para...
-
Customer Success
Há 4 dias
Rio de Janeiro, Brasil BuscarVagas Tempo inteiro**Atribuições**: Acompanhar o ciclo de vida do cliente e executar ações para levá-lo ao sucesso; Realizar follows up proativos com clientes para incentivar o uso da plataforma; Zelar pelo sucesso dos clientes, trabalhando em conjunto e mediando interações com demais áreas da empresa para solucionar atritos; Realizar reuniões via videoconferência...
-
Senior Account Specialist New Rio De Janeiro, Brazil
1 semana atrás
Rio De Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiroSenior Customer Success Manager, Founder SuccessThe Company You’ll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private...
-
Customer Success
Há 5 dias
Rio de Janeiro, Brasil BuscarVagas - Empregos e Consultoria Brasil Tempo inteiro**Atribuições**: Acompanhar o ciclo de vida do cliente e executar ações para levá-lo ao sucesso; Realizar follows up proativos com clientes para incentivar o uso da plataforma; Zelar pelo sucesso dos clientes, trabalhando em conjunto e mediando interações com demais áreas da empresa para solucionar atritos; Realizar reuniões via videoconferência...
-
Assistente De Customer Success
Há 5 dias
Rio de Janeiro, Brasil Persona Consultoria E Apoio Ltda Tempo inteiroTipo de Contrato: Pessoa Jurídica (PJ), por tempo indeterminado; Local de Trabalho: Híbrido, com atuação remota e disponibilidade para reuniões presenciais pontuais na Barra da Tijuca, Rio de Janeiro (RJ).Descrição da Vaga:Empresa de tecnologia busca um(a) Assistente de Customer Success que será responsável por apoiar o time de CS no acompanhamento...
-
Strategic Onboarding Customer Success Manager
1 semana atrás
Rio de Janeiro, Brasil Zoom Tempo inteiro*** This position is not approved for sponsorship ***What you can expectThe Strategic Onboarding & CSM role is dedicated to delivering a best-in-class platform to our enterprise level customers. You will be instrumental in fostering long-term customer relationships, and ensuring exceptional customer experiences. This person will both drive the...
-
Customer Success
1 dia atrás
Rio de Janeiro, Brasil BuscarVagas - Empregos e Consultoria Brasil Tempo inteiroAtribuições: Acompanhar o ciclo de vida do cliente e executar ações para levá-lo ao sucesso; Realizar follows up proativos com clientes para incentivar o uso da plataforma; Zelar pelo sucesso dos clientes, trabalhando em conjunto e mediando interações com demais áreas da empresa para solucionar atritos; Realizar reuniões via videoconferência com o...
-
Assistente de customer success
Há 5 dias
RIO DE JANEIRO, Brasil PERSONA CONSULTORIA E APOIO LTDA Tempo inteiroTipo de Contrato: Pessoa Jurídica (PJ), por tempo indeterminado; Local de Trabalho: Híbrido, com atuação remota e disponibilidade para reuniões presenciais pontuais na Barra da Tijuca, Rio de Janeiro (RJ). Descrição da Vaga:Empresa de tecnologia busca um(a) Assistente de Customer Success que será responsável por apoiar o time de CS no...
-
Assistente de customer success
Há 4 dias
Rio de Janeiro, Brasil Netvagas Tempo inteiroTipo de Contrato: Pessoa Jurídica (PJ), por tempo indeterminado; Local de Trabalho: Híbrido, com atuação remota e disponibilidade para reuniões presenciais pontuais na Barra da Tijuca, Rio de Janeiro (RJ). Descrição da Vaga:Empresa de tecnologia busca um(a) Assistente de Customer Success que será responsável por apoiar o time de CS no...
