Customer Fund Operator

3 semanas atrás

Sao Paulo, Brasil DiDi Global Tempo inteiro

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

Team Overview:
The team is responsible for managing the customer funds operation, working closely with HQ Customer Fund Management team, Finance team and Treasury team. We ensure the safety of customer fund by performing fund reconciliation and dealing with the finding difference, work closely with product and technical team to build up the automatic fund management platform system and achieve highly efficient and safe fund management procedure and analyse liquidity management and cash planning for customer funds, facilitating funding transfer within Brazil.

Role Responsibilities:

- Performing daily customer fund operation, maintained daily operational systems and procedures. Ensure the customer fund security.
- Performing daily payment channels transaction reconciliation, handle the abnormal payment transactions timely. Effectively reduce customer fund related complaints from customer service side.
- Managing the fund position, and perform fund allocation accordingly, ensure the sufficient liquidity of fintech business.
- Handling the customer service tickets relates to the customer fund issues. Ensure the high level in customer experience.
- Enhance the customer fund management capability to provide customer with safer Fintech product and better customer using experience.
- Setup the internal SOP and SLA with customer fund management works.

Role Qualifications:

- Spoken Languages: Fluent in Portuguese (required)/ English and Mandarin (preferred).
- Years of Experience: 1-3 years’ experience in fund management and treasury.
- Bachelor's/ Post Graduate Degree: Bachelor's Degree.
- Soft Skills: Self-starter and being sensitive to numbers with strong logical mindset, Strong leadership.
- Hard Skills: Good Microsoft Office skills: Excel (pivot table and formulas), Outlook, PowerPoint.
- Preferred Industries Experience: Fintech, bank, ecommerce.

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

  • Customer Fund Operator

    Há 1 mês

    Sao Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview: Se para você a tecnologia existe para melhorar o caminho da vida, para o nosso time também: Seu Caminho, Nossa Jornada. Acreditamos nas pessoas que transformam seus caminhos através da tecnologia. Tecnologia que conecta gente boa no que faz e que vive a diversidade para criar e compartilhar até os caminhos que a gente (ainda!) nem...

  • General Operator

    4 semanas atrás

    Sao Paulo, Brasil Axalta Coating Systems Tempo inteiro

    Job Description: Production Operator - CB1 - M Job Description Preparar, diluir, catalisar e aditivar tintas e vernizes. Acompanhar o check-list geral dos sistemas na sala de tintas. Operar paleteira elétrica para movimentação de containers. Medir a viscosidade e temperatura dos materiais e registrar em formulário. Realizar a limpeza e organização...

  • Production Operator Jr

    4 semanas atrás

    Sao Paulo, Brasil Oerlikon Tempo inteiro

    **Production operator JR** Nessa posição você será responsável por operações diversas na produção Suas responsabilidades - Inputar as informações das ferramentas no Sistema - Efetuar a aprovação técnica da carga de peças Seu perfil - Experiência em produção e operação de máquinas - Ensino médio completo ou técnico equivalente -...

  • T&s Commercial Operator

    2 semanas atrás

    Sao Paulo, Brasil Shell Tempo inteiro

    **The Role**: **Where you fit in?** The Trading & Supply Brazil Commercial Operator coordinate the execution of commercial agreements based on Brazil for T&S Commercial Ops, having STUSCO & SHELL Brazil as ones of the foremost stakeholders. Also, the Commercial Operator is involved in country entries activities for several products (LPG, NGL, Fuels,...

  • Commerce Senior Product Operations

    Há 7 horas

    Sao Paulo, Brasil TikTok Tempo inteiro

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, São Paulo, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • 1 Line Technical Support Operator

    Há 1 mês

    Sao Paulo, Brasil Ailet (Ailet.com) Tempo inteiro

    **1st Line Support Operator for the LATAM area (remote)** Ailet Required work experience: 1-3 years Full time, remote work **Ailet** develops innovative technology, providing «Eyes in the store» for CPG brands and retailers by turning in-store images into insights. The data produced is extremely valuable as it generates a single source of truth for the...

  • 1 Line Technical Support Operator

    Há 1 mês

    Sao Paulo, Brasil Ailet (Ailet.com) Tempo inteiro

    **1st Line Support Operator for the LATAM area (remote)** Ailet Required work experience: 1-3 years Full time, remote work **Ailet** develops innovative technology, providing «Eyes in the store» for CPG brands and retailers by turning in-store images into insights. The data produced is extremely valuable as it generates a single source of truth for the...

  • Field Operator

    Há 1 mês

    Sao Paulo, Brasil Applanix Tempo inteiro

    **Your position**:Field Operator **Your location**:100% remote in Brazil **Your team**:Trimble Agriculture **What You Will Do** You will work closely with users of our systems (growers, service partners and agronomists) and be the conduit to the Product/Applications Manager in developing and validating new algorithms, ensuring that we respond on time to...

  • Crypto Customer Success Intern

    Há 1 mês

    Sao Paulo, Brasil Token Metrics Tempo inteiro

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...

  • Customer Success Specialist

    4 semanas atrás

    Sao Paulo, Brasil Token Metrics Tempo inteiro

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...

  • Operator - Non-electric Detonators

    Há 4 dias

    Sao Paulo, Brasil Orica Tempo inteiro

    **About Orica**: At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It’s an...

  • Customer Service Manager

    Há 1 mês

    Sao Paulo, Brasil Orange Business Tempo inteiro

    **About the role**: To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements). To be the customer’s primary point of contact within Orange Business...

  • Customer Support Specialist

    Há 4 dias

    Sao Paulo, Brasil Coda Payments Tempo inteiro

    **What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

  • Service Desk Assistant

    Há 1 mês

    Sao Paulo, Brasil GEODIS Tempo inteiro

    **General information**: **Legal entity **:GEODIS is a Supply Chain Operator ranking among the top companies in its field in Europe and the World. GEODIS, which is part of SNCF Logistics, which in turn is a business line of the SNCF Group, is the number one Transport and Logistics operator in France and ranked number four in Europe. The international reach...

  • Analista de Customer Success Pleno

    4 semanas atrás

    Sao Paulo, Brasil Geopixel Tempo inteiro

    A Geopixel está com vaga aberta para Analista de Customer Success Pleno. Se você possui conhecimento em promover ações no cliente, desenvolver sua jornada de sucesso representando o cliente na empresa e elaborando relatórios sobre o uso do sistema no mesmo, venha fazer parte no nosso time!! #vempraGEO **Responsabilidades e atribuições** - Entender a...

  • Air and Insurance Operator

    1 dia atrás

    Sao Paulo, Brasil MSC Cruises Tempo inteiro

    The Air and Insurance Operator serves agencies, direct customers and contact with airlines. Search for the best air options for cost optimization, issuing air tickets, controlling air groups and reservations within MSC Cruises' reservation systems. Reservation of accommodation and cars on consolidator portals. Assistance with insurance issues in reservations...

  • Customer Experience

    Há 1 mês

    Sao Paulo, Brasil Kanastra Tempo inteiro

    **Nosso processo** - Aplicação - Entrevista com people - Entrevista com o hiring manager - Entrevista de fit cultural - Entrevista com técnica - Oferta de emprego **Responsabilidades e atribuições** - Recepcionar demandas de clientes e direcionar soluções rápidas com times internos. - Identificar proativamente problemas que podem afetar ou estão...

  • Analista de Customer Success Pleno

    Há 1 mês

    Sao Paulo, Brasil Geopixel Tempo inteiro

    A Geopixel está com vaga aberta para Analista de Customer Success Pleno. Se você possui conhecimento em promover ações no cliente, desenvolver sua jornada de sucesso representando o cliente na empresa e elaborando relatórios sobre o uso do sistema no mesmo, venha fazer parte no nosso time!! #vempraGEO **Responsabilidades e atribuições** - Entender a...

  • Operador de Telemarketing

    Há 1 mês

    Sao Paulo, Brasil Its Customer Service Tempo inteiro

    Vaga disponível também para PCD ( Pessoa com deficiência ) Principais atividades e responsabilidades: - Atender clientes que procuram a central para esclarecimento de dúvidas sobre os produtos e serviços da empresa; - Realizar ligações quando necessário; - Preencher planilha de controle de ligações feitas e recebidas; - Redirecionar as ligações...

  • Customer Success Pleno

    Há 1 mês

    Sao Paulo, Brasil GRAFENO Tempo inteiro

    Buscando um Customer Success Pleno para trabalhar junto com o nosso time de CS pelo sucesso do cliente entendendo seu negócio, sempre oferecendo alternativas, negociando na busca de uma parceria saudável e crescimento verdadeiro. Nós trabalhamos pelo sucesso do cliente em toda sua jornada e a nossa missão é garantir que o cliente utilize a ferramenta...