1 Line Technical Support Operator

3 semanas atrás

Sao Paulo, Brasil Ailet (Ailet.com) Tempo inteiro

**1st Line Support Operator for the LATAM area (remote)**

Ailet

Required work experience: 1-3 years

Full time, remote work

**Ailet** develops innovative technology, providing «Eyes in the store» for CPG brands and retailers by turning in-store images into insights. The data produced is extremely valuable as it generates a single source of truth for the physical world of Retail, allowing to manage sales process efficiency and effectiveness. We’ve found an incredibly strong product-market fit across global CPG brands.

With our team and investors, Ailet is committed to continuing our success and facilitating growth. We believe there is strength in diversity so we hire skilled and passionate people from a wide variety of backgrounds.

We are looking for the 1st Line Support Operator for the LATAM area to make our team stronger. The 1st Line performs basic user support and re-ticketing. The main task of the 1st Line Support Operator (LATAM) is to handle user requests in Spanish and Portuguese.

**Responsibilities**:

- Consultation of service users (technical specialists of clients-customers, internal users);
- Setting up the service;
- Replay errors and search for bugs, incident handling;
- Setting up integration between the service and the system of external clients;
- Working with requests: monitoring, informing users about changes, compliance with SLA.
- Handing over unsolved requests to the specialists of the 2nd line of support.

**Requirements**:

- Knowledge of **English** language, oral and written (B2 and higher);
- Knowledge of **Spanish and/or Portuguese **languages (native or fluent);
- Understanding of IT basics;
- 1-2 years of experience communicating with users in Technical Support or a similar position;
- Ability to work in a team.

**Will be a plus**:

- Experience in IT product company;
- Technical background: understanding the principles of DB, integrations, the ability to read logs;
- Understanding the processes of FMCG \ trading networks in the field of sales and marketing, sales execution.
- Higher technical education;
- Russian language skills.

**The company offers terms of cooperation**:

- Monthly stable income;
- Five day work week, full time;
- Work on interesting international projects using the most modern technologies;
- Work in the international team;
- No need for business travel.

We will be glad to meet you

If you think that the above meets your expectations and you meet our expectations, then **send your CV in English** as soon as possible.

**Job Types**: Full-time, Permanent

**Salary**: From R$150,538.20 per month

**Experience**:

- technickal support (required)

**Language**:

- English (required)
- Spanish (required)
- Portuguese (required)

Expected Start Date: 26/03/2023

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