Technical Support Analyst

2 meses atrás


Sao Paulo, Brasil Rocket.Chat Tempo inteiro

**This is a remote job for applicants in Brazil.**

We are looking for a full-time highly skilled and dedicated Technical Support Analyst to join our Customer Experience & Services team. This person will provide top-notch service to our external clients, while simultaneously improving the overall customer service process.

**Mandatory Hard Skills**
- Fluent English and Portuguese proficiency.
- Over 3+ years of experience in Tech Support, Cloud-Ops, Product Support, or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.
- Conteineirazition tools (such as Docker, and Kubernetes ) and server performance monitoring tools (such as Prometheus, and Grafana ) are required.
- Good writing documentation skills.
- Ability to go deep and technical with customers, as needed.
- API usage experience (including knowledge of tools like Postman or others).
- Proficiency with Customer Support Software (Zendesk, Help Scout, ZohoDesk, etc.)
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.

**Desirable Hard Skills**
- Experience with Node.js is a plus.
- Experience working with databases, specifically Mongo DB (performing queries and understanding the logic of DB structure) is highly desirable.
- Experience in open source software is highly desirable.

**Soft Skills** ✨**
- Collaboration
- Critical thinking
- Presentation skills
- Outstanding written and verbal communication skills;
- Solid organization and analytical skills.

**What You'll Do** ️**:

- Troubleshoot customer issues by reproducing their environment
- Escalate complex issues to higher-level support teams when necessary
- Create and maintain technical documentation and knowledge base articles
- Track product escalated issues within our issue management system
- Suggest customer service improvements
- Ticket management support

**Benefits **✨

Our goal is to make your routine as a Rocketeer feel enjoyable, exciting, and comfortable in a 100% remote environment. So, you'll receive a set of benefits to improve your remote work experience They include a flexible schedule, unlimited Paid Time Off, language and tech courses, stock options, a multicultural environment with colleagues in over 26 countries, a vibrant company culture, and more

**About Rocket.Chat**

‍Rocket.Chat is the world's largest open-source communications platform. Built for organizations needing more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromising data ownership, customizations, or integrations.

Check out our handbook for more information about our rocket.


  • Technical Support Analyst

    1 semana atrás


    São Paulo, Brasil Oracle Tempo inteiro

    Technical Support Analyst Oracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite Accounting and ERP products. Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle. As a member...

  • Technical Support Analyst

    1 semana atrás


    São Paulo, Brasil Oracle Tempo inteiro

    Technical Support Analyst Oracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite Accounting and ERP products. Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle. As a member...

  • Technical Support Analyst

    3 semanas atrás


    Sao Paulo, Brasil Danaher Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Technical Support Analyst

    1 semana atrás


    Sao Paulo, Brasil Danaher Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Technical Support Analyst

    3 semanas atrás


    São Paulo, Brasil Cepheid Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • IT Support Analyst

    Há 1 mês


    Sao Paulo, Brasil Progression3 Tempo inteiro

    On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a **Service Desk Analyst, **your **Key Responsabilities** include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and...

  • IT Support Analyst

    1 semana atrás


    Sao Paulo, Brasil Progression3 Tempo inteiro

    On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a **Service Desk Analyst, **your **Key Responsabilities** include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and...

  • IT Support Analyst

    Há 1 mês


    Sao Paulo, Brasil KORE Tempo inteiro

    **Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs. We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst. The IT Support Analyst is responsible for providing end user support for hardware,...


  • Sao Paulo, Brasil CSG Tempo inteiro

    Colombia / Brazil - Remote At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary...


  • Sao Paulo, Brasil Unilever Tempo inteiro

    Unilever is the global company behind powerhouse brands such as Dove, Surf Excel and Magnum. The Unilever corporate strategy (The Compass) sets out an ambitious growth and sustainability objective for Unilever. About the Role & Responsibilities The Employee Technology team plays a pivotal role in delivering the client technologies that support the mobility...

  • Senior Technical Analyst

    2 meses atrás


    Sao Paulo, Brasil SITA Tempo inteiro

    **Overview**: **Senior Technical Analyst** As a Senior Technical Analyst, you will provide end-to-end support for SITA suites to customers. A Senior Technical Analyst develops, fosters, and maintains relationships with Project Management, Software Development, Quality Assurance, Service Technicians, and Marketing/Sales to ensure organizational...


  • Sao Paulo, Brasil ABB Tempo inteiro

    **Technical Sales Support Analyst (digitalization)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Sao Paulo, Brasil OMP Tempo inteiro

    As an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: - Making your customers' day by **providing solutions** for the challenging problems they...


  • Sao Paulo, Brasil ABB Tempo inteiro

    **Sales Support Analyst**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Analyst, Technical Solutions

    2 semanas atrás


    Sao Paulo, Brasil Visa Tempo inteiro

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Sao Paulo, Brasil Visa Tempo inteiro

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Payer Support Analyst

    3 semanas atrás


    Sao Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....


  • Sao Paulo, Brasil UBS Tempo inteiro

    Brazil - Information Technology (IT) - Group Functions **Job Reference #** - 293926BR **City** - Sao Paulo **Job Type** - Full Time **Your role** - Do you have proven ability to solve complex issues, covering both technical and business needs? - We’re looking for a IT support analyst to: - support the Service & Product Manager across several technical...


  • Sao Paulo, Brasil Luminate Tempo inteiro

    **ROLE** The Analyst, Partner Support is a critical hire for our Partner Support function. The Analyst will work closely with the global Partner Support team in an operational role to implement and support initiatives to help our grantee partners become more impactful. This role will support our team’s administrative and project management capabilities....

  • Performance Analyst

    Há 5 dias


    Sao Paulo, Brasil Recurrent Energy Tempo inteiro

    Vacancy** **Overview **ABOUT** **US** Recurrent Energy is one of the world’s largest and most geographically diversified utility-scale solar and energy storage project development, ownership and operations platforms. With an industry-leading team of in-house energy experts, we are a wholly-owned subsidiary of Canadian Solar Inc. and function as Canadian...