Technical Support Analyst

2 semanas atrás


São Paulo, Brasil Oracle Tempo inteiro

Technical Support Analyst

Oracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite Accounting and ERP products. Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.

Career Level - IC1

As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.

Serve as the primary liaison between Oracle NetSuite and the customer. Design solutions to problems that may be unstructured and that may require conceptual/creative thinking. Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products. Build successful customer relationships. Use decision-support tools to answer pressing client questions. Collaborate with internal teams on multi-faceted problems. Create documentation and keep it up to date.

Requirements:

Excellent written and verbal communication skills in English. Analytical approach to troubleshooting. Experience in Accounting/Finance/Business Management or relevant field. Experience interacting with customers in person or over the phone.

In addition, it is nice to have:

Strong knowledge of the internet and browsers. Bachelor's/College Degree in Accounting/Finance/Business Management or relevant field experience. Knowledge and/or experience on ERP/Accounting systems (. JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage. Industry certification such as CPIM, CSCP from APICS is a plus.
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