Payer Support Analyst
7 meses atrás
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.
The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape.
Our team is growing and we are looking for a **Payer Support Analyst** to be based in Brazil. As a **Payer Support Analyst** you will assist PayRetailers’ end-customers in solving payment related issues, facilitating communications between consumers, payment method providers and e-commerce platforms.
**Primary Responsabilities**:
- Process refunds for failed transactions.
- Escalate technical issues detected through end-customer support.
- Analyse transactional data from different sources and ensure an appropriate classification and resolution is made for each ticket.
- Escalate fraud cases and payment disputes to the relevant department gathering supporting evidence.
- Partner and readily collaborate with other stakeholders to solve complex payment issues (Support, Legal, Financial Partners, etc.)
- Handle follow-up actions based on case outcome.
**Experience And Qualifications**:
- Strong written communication skills in Spanish and English, utilizing proper grammar and punctuation.
- Computer skills: good knowledge of Microsoft office & Excel.
- Detail-oriented and an inquisitive nature.
- Ability to handle challenging customers in a professional manner.
- Familiarity with customer support systems and practices.
- Previous experience working in the Payments Industry is a plus.
**What We Offer**:
- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Private health insurance
- At least one day of home office per week
- Free language classes
- Individual development plans
- Excellent work environment and good collaboration ✌️
-
Salesforce Support Analyst
Há 2 dias
Sao Paulo, Brasil The Getch Tempo inteiro**Role: Salesforce Support Analyst** **Location: Sao Paulo Brazil** **Duration: Fulltime Permanent** **Salary: 15000 to 18000 BRL/MONTH** **Languages: English Mandatory** **Openings: 10+** **Roles & Responsibility** **Salesforce incident support and improvements,** **Portuguese and English Language S** **upport required and ONCALL support 2 weeks per...
-
Technical Analyst Support
Há 7 dias
Sao Paulo, Brasil Oracle Tempo inteiroTechnical Analyst Support - Trainee-22000418 **Applicants are required to read, write, and speak the following languages**: English, Portuguese **Preferred Qualifications** **Position Overview**: - Position is for a Trainee Functional-Techno Support Analyst - Knowledge for PL/SQL/Java will be an advantage - English is Mandatory. Spanish is a...
-
Member Support Analyst
Há 6 dias
Sao Paulo, Brasil Wework Tempo inteiro**About the Role**: WeWork is currently seeking a Tier 1 Support Analyst to support our members and Community teams remotely by staying connected to support requests. This position is based in **São Paulo** and will report directly to the Support Manager. **As a successful **Member Support Analyst**, your responsibilities will include (though will not be...
-
IT Support Analyst
7 meses atrás
Sao Paulo, Brasil Progression3 Tempo inteiroOn behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a **Service Desk Analyst, **your **Key Responsabilities** include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and...
-
Infrastructure Support Analyst
1 semana atrás
Socorro, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiroNível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...
-
Infrastructure Support Analyst
3 semanas atrás
Socorro, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiroNível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...
-
Infrastructure Support Analyst
Há 2 dias
Socorro, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiroNível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...
-
Support Analyst
4 meses atrás
São Paulo, SP, Brasil Cognizant Tempo inteiro**Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...
-
Application Support Analyst
Há 2 dias
São Paulo, Brasil buscojobs Brasil Tempo inteiroCognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at: www.Cognizant.Com.Application Support AnalystWhat you’ll doAs an Application Support Analyst, you will...
-
Blade Support Analyst
1 semana atrás
Sao Paulo, Brasil Nordex SE Tempo inteiro**ABOUT THE NORDEX GROUP**: The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 37 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National...
-
Sao Paulo, Brasil Hitachi Vantara Corporation Tempo inteiro**The Company** **The Role** We are seeking an experienced Salesforce Support Analyst to join our Global team, who has a passion for technology, solving business problems and interacting directly with business users daily. This role is an integral part of the IT Business Applications Team and will play a key role in supporting our front office business...
-
Technical Support Analyst
7 meses atrás
Sao Paulo, Brasil Cepheid Tempo inteiroAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Customer Support Analyst I
7 meses atrás
Sao Paulo, Brasil Rei do Pitaco Tempo inteiroEstamos buscando um Customer Support Analyst I (WFM) para fazer parte da estrutura de CX no Rei do Pitaco, em São Paulo. Como Customer Support Analyst I (WFM) você será responsável por apoiar diretamente o time de liderança CX e áreas parceiras, tendo o senso de urgência e autogerenciamento para otimização das entregas inerentes ao dia a dia da...
-
Infrastructure Support Analyst
Há 6 dias
Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiroNível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...
-
Infrastructure Support Analyst
3 semanas atrás
Socorro, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiroNível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...
-
Infrastructure Support Analyst
2 semanas atrás
Socorro, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiroNível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: >3 Years'Knowlegde and experience below are required: - English proficiency: Intermediate - 3 years of minimum experience as Infrastructure Analyst Coordinating IT partners and Vendors. Infrastructure support in Disaster Recovery, Vlan...
-
Application Support Analyst
9 meses atrás
Sao Paulo, Brasil OMP Tempo inteiroAs an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: - Making your customers' day by **providing solutions** for the challenging problems they...
-
Sales Support Analyst
6 meses atrás
Sao Paulo, Brasil Jem Systems Tempo inteiroJEM Security is an American Fire Alarm & Safety company based in Phoenix, Arizona. Founded in 2019, we have grown exponentially over the last 4 years, opening up a branch in São Paulo, Brazil. Now, we are expanding to Portugal and other European countries. Like any growing company, JEM is full of opportunities for highly motivated people with the right...
-
IT On Site Support Analyst
7 meses atrás
Sao Paulo, Brasil Siemens Healthineers Tempo inteiroVocê gostaria de se juntar a nós para transformar o futuro facilitando o acesso ao cuidado para mais pessoas ao redor do mundo? Na Siemens Healthineers, inovamos para promover avanços na saúde. Para todos. Em todos os lugares. Nós oferecemos um ambiente flexível e dinâmico com diversas oportunidades para você poder ir além da sua zona de conforto e...
-
Support Analyst
7 meses atrás
Sao Paulo, Brasil Satellitus Tecnologia Tempo inteiroCX Team - Este time de especialistas e facilitadores colabora diretamente para que nossos clientes alcancem o sucesso por meio de atendimento no chat e no telefone. Sobre a vaga - É o profissional responsável por garantir que os clientes obtenham sucesso. Portanto, é seu papel garantir que o cliente alcance o resultado desejado através das interações...