Technology Experience Specialist
3 meses atrás
**Job Requisition ID**:
- JR30061**Teams**:
- Engineering Operations**Work Type**:
- OnsiteNetflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
**The Role**
**|** **ROLE**
**N-Tech: Technology Experience Specialists (TES) use their technical knowledge and experience to provide technology support to users, converting information and learning from interactions to prioritize, actionable understandings of the holistic user experience. As a Support Specialist, you play a critical role in supporting Netflix staff and their engagement with technology by examining user friction and gathering relevant information. This begins the process of working with partner teams to improve the overall technology experience and permanently resolve recurring issues.**
**| **RESPONSIBILITIES**
- ** Serve as the primary point of contact for users seeking technical assistance**
- ** Responsible for learning how users experience technology through investigation, documentation, and categorization of interactions with a focus on trends and contact reasoning**
- ** Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner groups, and develop/sustain robust documentation to create a positive knowledge base experience**
- ** Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports when needed**
- ** Recommend and/or implement experience improvements, make feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements**
- ** Identify and link ZenDesk tickets that show a pattern of behavior/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space**
- ** Ensure that our users interact with us at the highest quality technical support partnership while engaging in our organization's strategy to learn from user experience**
- ** Actively participate and contribute to efforts designed to improve how users experience both technology and support at/or working with Netflix**
- ** Engage and work with our global team as part of an overall user journey experience team, gathering important information, data, and context to bridge the user experience and partner teams, using compassionate and thoughtful feedback/ideas**
- ** Work to ensure Netflix’s commitment to fostering an inclusive environment is demonstrated in every facet of our efforts**
- ** Create an inspiring, empowering, collaborative, and supportive team environment, leading by example and flexing to roll up your sleeves and support the team as needed**
- ** Flexibility in working hours to help meet the needs of the business**
**| **SKILLS & EXPERIENCE**
- ** Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilizing available systems and tools**
- ** Robust documentation mindset, translating the information into knowledge-base articles and/or user stories**
- ** Data analyst skills, to uncover patterns, changes, and shifts in user/technology behavior or patterns that could indicate a direction of change or development.**
- ** Strong communication skills with demonstrated **ability to engage with users through various ingestion points and communication platforms, including the ability for direct (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience**
- ** Ability to explain complex data insights to non-technical stakeholders**
- ** Consistently developing your skill set while seeking out opportunities to learn.**
- ** Collaborative through listening, seeking to understand, and supporting**
- ** Fluency in English, and Spanish is a plus**
**[INTERNAL PURPOSE ONLY] DAY-TO-DAY RESPONSIBILITIES**
- ** Soft Skills**
- ** Evaluate options accurately and establish priorities.**
- ** Ability to quickly identify critical factors which will affect the outcome of a decision.**
- ** Ability to successfully navigate unexpected challenges or take on new responsibilities.**
- ** Accepts flaws and mistakes as opportunities for improvement.**
- ** Embraces challenges and even probable failure.**
- ** Offer timely feedback frequently. Keep it in the context of learning and establish common and consistent communication.**
- ** User Base support and Zendesk space**
- ** Guarantee clear communication and user guidance (expectation setting, updates, timelines, resolutions, etc.) to our user base.**
- ** Ensure availability to respond and resolve support requests on our intake channels, serving as the primary point of contact for users se
-
Technology Specialist
Há 1 mês
São Paulo, SP, Brasil Microsoft Tempo inteiroThe main goal of a Microsoft Technology Specialist (TS) is to win the technical decision of customers to purchase and use Microsoft technology and cloud services. The TS is expected to both own and win customers’ technical decisions, as well as find new opportunities through their contacts and engagements for Sales Specialists to pursue. As a TS, you work...
-
Global Technology Operations Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Smallworld Fs Tempo inteiroJob Title: Global Technology Operations SpecialistAt SmallWorld Fs, we're committed to providing exceptional service to our customers. As a Global Technology Operations Specialist, you will play a key role in ensuring the smooth operation of our technology ecosystem. Key Responsibilities:- Collaborate with project teams to identify and deliver IT operations...
-
São Paulo, Brasil WESCO Distribution Tempo inteiroAs a Specialist - Technology Support Services, you will be the trusted advisor and technical support professional for the Wesco Global Solutions business. The Technology Support Services team is the first tier of support in all our technologies. The team are technical advisors to Communications and Security Solutions (CSS), Electrical and Electronic...
-
Senior Technology Talent Acquisition Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil PTW Tempo inteiroAbout PTWPTW is a leading global provider of game services, with over 40 studios in 12 countries worldwide. Our comprehensive range of services includes art and audio production, game development, quality assurance, player support, community management, localization, localization QA, voice production, and data collection.About the RoleWe are seeking an...
-
Technology Engineer
6 meses atrás
São Paulo, Brasil Netcracker Technology Tempo inteiroIf digital transformation , next generation technology and growth opportunities excite you, then apply to join our Netcracker Technology Team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams , earn a competitive salary and contribute to the largest digital...
-
Specialist-Guest Experience
Há 1 mês
São Paulo, Brasil Marriott Tempo inteiroPOSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take...
-
Financial Technology Credit Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil PayJoy Tempo inteiroCompany OverviewAt PayJoy, we are dedicated to making financial services accessible to everyone. Our mission-driven approach has enabled us to help millions of people step into the modern financial system for the first time.About the RoleWe are looking for a skilled Financial Technology Credit Specialist to join our team. This role will be responsible for...
-
Customer Experience Specialist
Há 1 mês
São Paulo, SP, Brasil JATO Tempo inteiro**About us**: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. **Role Overview**: - As a Customer Experience...
-
Workplace Experience Specialist
2 meses atrás
São Paulo, Brasil HireTalent Tempo inteiroTitle: Workplace Experience Specialist Location: São Paulo, Brazil Duration: 6 months Responsibilities Provides coordination and support for delivery of Workplace Services Liaise with vendors, building managers and landlords as needed Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating...
-
Professional Learning Experience Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil GP Strategies Corporation Tempo inteiroAt GP Strategies Corporation, we empower organizations to transform through their people by delivering innovative learning and development solutions.We have a proven track record of success, having delivered our consulting, learning services, and talent technology solutions to over 6,000 organizations globally across thousands of projects and initiatives...
-
Luxury Experience Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Ten Group Tempo inteiroJob OverviewWe are seeking a highly skilled Luxury Experience Specialist to join our team at Ten Group. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences in the luxury services industry.Salary and BenefitsThe salary for this position is estimated to be between $80,000 and $120,000 per year,...
-
Marketing/ Sales Technology Enablement Specialist
6 meses atrás
Sao Paulo, Brasil IBM Tempo inteiroIntrodução The Technology Enablement Specialist is responsible for creating and editing user-centric Marketing and/or Sales technology enablement content and communications to ensure it is clear and concise, while meeting the quality standards established by the Chicago Manual of Style and other applicable content guidelines. All deliverables will be...
-
Customer Experience Specialist
6 meses atrás
Sao Paulo, Brasil JATO Tempo inteiro**Employment Type** - Full Time **Location Country** - Brazil **Location** - Sao Paulo **Job Details** - JATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives...
-
Information Technology Project Manager
Há 2 dias
São Paulo, SP, Brasil AVASO Technology Solutions Tempo inteiroAVASO Technology Solutions is currently seeking an Information Technology Project Manager. We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s...
-
E-Commerce Growth Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Kuaishou Technology Tempo inteiro**Job Title:** E-Commerce Growth SpecialistWe are seeking a highly skilled E-Commerce Growth Specialist to join our team in São Paulo. This is an exciting opportunity to contribute to the growth and development of our e-commerce business in the Brazilian market.Estimated Salary: R$ 8,000 - R$ 12,000 per monthAs an E-Commerce Growth Specialist, you will be...
-
Marketing Specialist
3 meses atrás
São Paulo, SP, Brasil Grype Digital Tempo inteiro**Who We Are** Grype Digital is a leading technology firm specializing in building membership websites for professional associations. Our innovative platform, Member Lounge, helps associations enhance member engagement and streamline operations. **Who We Are Looking For** Our marketing team plays an important role in driving the growth and success of our...
-
São Paulo, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiroAmazon is seeking a motivated candidate to develop innovative solutions and manage our transportation network compounded by 3P carriers. As a Transportation Specialist, you will have to:Manage, analyze and improve performance metrics;Receive sales forecast and transportation projects to understand any adjustments in the first mile chain;Support 3P operations...
-
Specialist Director Modern Work
4 meses atrás
São Paulo, SP, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...
-
Automation Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Netcracker Technology Tempo inteiroWe are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks.With an unbroken service...
-
Enterprise Account Technology Strategist
2 meses atrás
São Paulo, SP, Brasil Microsoft Tempo inteiroMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...