Manager, Field Service

3 meses atrás

Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

**Location/Division Specific Information**

At our corporate offices in Brazil.

**How will you make an impact? (Objective)**

A field service manager is responsible for leading all aspects of and managing the activities of a team of field service engineers. Their primary role is to ensure the successful delivery of field services, which may include installation, maintenance, repairs, and customer support for various products or systems.

The job description for a field service manager typically includes the following responsibilities:
**Team management**:
Guide and inspire a group of field service engineers from the Chromatography and Mass Spectrometer Division and the Chemical Analysis Division, Supervising and coordinating the activities of field service engineers, including assigning tasks, managing schedules, and providing mentorship and support.

**Service delivery**:
Ensuring the effective and timely delivery of field services to customers, including installation, maintenance, repairs, and troubleshooting.

**Quality control**:
Implementing and maintaining quality control processes to ensure that services are delivered to the highest standards, meeting customer expectations and company requirements.

**Resource allocation**:
Managing and optimizing the allocation of resources, such as personnel, tools, equipment, spare parts and materials, to ensure efficient service delivery.

**Customer relationship management**:
Building and maintaining positive relationships with customers, addressing their concerns, and providing excellent customer service throughout the service delivery process.

**Performance monitoring**:
Conduct performance evaluations and offer opportunity for coaching and growth. Tracking and analyzing key performance indicators (KPIs) to assess the performance of the field service team, identifying areas for improvement, and implementing corrective actions as necessary.

**Training and development**:
Identifying training needs for the field service team, providing training programs, and continuously developing their skills and knowledge to improve their performance.

**Safety compliance**:
Ensuring compliance with health and safety regulations and company policies to maintain a safe working environment for the field service team and customers.

**Collaboration**:
Collaborating with other departments, such as sales, technical support team and customer support, to coordinate service activities, address customer needs, and contribute to overall business objectives.

Overall, a field service manager plays a crucial role in managing and optimizing field service operations, ensuring customer satisfaction, and driving business growth through efficient and effective service delivery.

**How will you get here?**
- Higher level qualification in an engineering or chemistry required.
- Strong leadership and management skills.
- Previous management/team lead experience.
- Experience in Technical Service environment, leading people and reorganizing processes and organizations. CRM knowledge and used to Quality KPI's.
- Excellent verbal and written communication skills, ability to work across all levels, functions, and regions.
- Demonstrated interpersonal skills with the ability to handle multiple tasks with different priorities.
- Multicultural management experience is helpful.
- Excellent interpersonal, self-motivational and negotiation skills.
- Portuguese, English (Spanish is a Plus) skills, both verbal and written.
- Driving license.
- Willingness to travel mainly within Latam

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._

  • Field Product Development Manager

    3 meses atrás

    Sao Paulo, Brasil UPL ltd Tempo inteiro

    **Field Product Development Manager**: - Job Id: 7406- City: 01502, São Paulo, Brazil- Department: - Function: Regulatory, Research and Development- Employee Type: Permanent Full Time- Seniority Level: Mid-Senior level- Description: - **Area**: Brazil Innovation, Research & Development; **Position**: Brazil Field Product Development...

  • Field Service Operations Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Job SummaryWe are seeking a highly skilled Field Service Operations Manager to lead our field service team in delivering exceptional service to our customers. As a key member of our team, you will be responsible for managing and optimizing field service operations, ensuring customer satisfaction, and driving business growth through efficient and effective...

  • Field Service Operations Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Job SummaryWe are seeking a highly skilled Field Service Operations Manager to lead our field service team in delivering exceptional service to our customers. As a key member of our team, you will be responsible for managing and optimizing field service operations, ensuring customer satisfaction, and driving business growth through efficient and effective...

  • Field Service Manager, Latam

    3 meses atrás

    Sao Paulo, Brasil Cardinal Health Tempo inteiro

    Operations Management is responsible for strategic oversight and leadership direction within the Operations function. The Service & Repair Manger will be responsible for the design, implementation and ongoing operations of the "Service and Repair" infrastructure for Patient Recovery in Latin America. Will manage the Service & Repair for hardware related to...

  • Field Service Manager, Latam

    3 meses atrás

    Sao Paulo, Brasil Cardinal Health Tempo inteiro

    Operations Management is responsible for strategic oversight and leadership direction within the Operations function. The Service & Repair Manger will be responsible for the design, implementation and ongoing operations of the "Service and Repair" infrastructure for Patient Recovery in Latin America. Will manage the Service & Repair for hardware related to...

  • Field Service Manager, Latin America Operations

    2 semanas atrás

    São Paulo, São Paulo, Brasil Cardinal Health Tempo inteiro

    Job SummaryWe are seeking an experienced Field Service Manager to lead our Service and Repair operations in Latin America. As a key member of our team, you will be responsible for designing, implementing, and managing the Service and Repair infrastructure for Patient Recovery in the region.Key ResponsibilitiesManage the Service and Repair operations for...

  • Field Marketing Manager

    3 meses atrás

    Sao Paulo, Brasil HERE Technologies Tempo inteiro

    What's the role?: **Calling all marketing wizards! Join the HERE adventure in LATAM!** **Field Marketing Manager - LATAM (Sao Paolo Office)** **Do you thrive at the intersection of strategy and execution?** Are you a marketing whiz with a passion for exceeding goals? If you dream of building brands and driving results in the dynamic LATAM region, this...

  • Field Sales Manager

    4 meses atrás

    Sao Paulo, Brasil PepsiCo Tempo inteiro

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Field Service Specialist

    3 meses atrás

    São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position: The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    3 meses atrás

    São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position: The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    Há 8 horas

    são paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position: The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    3 meses atrás

    São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position: The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    3 meses atrás

    São Paulo, SP, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position: The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    3 meses atrás

    São Paulo, Brazil, BR Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position: The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    Há 8 horas

    são paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position:The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Specialist

    3 meses atrás

    São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position:The Field Service Specialist - Solar plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Field Service Manager. The position will be the key member of service team. This position will also be the technical point of the contact person support commercial, industrial and...

  • Field Service Associate

    3 meses atrás

    Sao Paulo, Brasil BOEING Tempo inteiro

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Atendente de Field Service

    4 meses atrás

    Sao Paulo, Brasil IlhaService Tecnologia Tempo inteiro

    **Cargo**: ATENDENTE DE FIELD SERVICE **Local de trabalho**: PMSBC/SP **Endereço do local de trabalho**: Praça Samuel Sabatini, 50 - Centro, São Bernardo do Campo - SP, 09750-901. **Jornada de trabalho**: Das 07:00 às 11:00 / 12:00 às 16:00 **O que procuramos**: - Ensino Médio Completo. - Curso técnico de informática - 2 anos de experiência...

  • Comprador Jr Track&field São Paulo

    3 meses atrás

    Sao Paulo, Brasil A seleção já está rolando na Track&Field! Vem com a gente? Tempo inteiro

    **Missão da Área** Na área de Compras somos responsáveis por atender a demanda de compras de indiretos para todas as áreas e sites da Track&Field e contratação de serviços para eventos esportivos. **Sua missão** Ser uma pessoa que atenda à todas as solicitações internas de compras indiretas com o objetivo da redução de custos para a...

  • Field Sales Manager

    3 meses atrás

    São Paulo, Brasil Sumup Tempo inteiro

    About Us: SumUp is a leading financial technology company that empowers small businesses to succeed in a digital world. Over 4 million businesses rely on SumUp to get paid. Our innovative point-of-sale (POS) and card reader solutions provide seamless payment processing, inventory management, and business analytics, enabling merchants to focus on what they...