Seller Operations PMO

3 semanas atrás

Sao Paulo, Brasil Shopee Tempo inteiro

DepartmentCross Border eCommerce- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.
- Help on building from scratch Seller operations team in CB Area;
- Execute Operations SOPs Across Shopee internal teams to speed up execution on key work streams impacting Seller Experience;
- Build and align all necessary SOPs to pursue superior seller experience;
- Seller NPS PMO;
- Serve as the main stakeholder for Cross Border seller situations with our team overseas;
- Guarantee the following KPI attainment and improvement : Seller NPS, Issue Resolution SLA, Seller compensation Accuracy;
- Coordinate daily operations according to local business scenarios;
- Handle contingencies with a deep level of commitment and tactical execution;
- Understand critical issues through accurate and focalized data analysis and problem solving capabilities;
- Prepare multiple instances/ meetings with both internal and external stakeholders to support key projects and initiatives.

**Requirements**:

- Bachelor’s Degree in Administration, economics, engineering or related;
- Experience in Operations planning;
- Advanced knowledge of Excel;
- Advanced English;
- Demonstrated ability to meet tight deadlines while managing multiple competing projects in a fast-paced environment;
- Capability to create executive presentations intended to leadership roles within the company.

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