Cs Operations Specialist
2 meses atrás
The CS Operations Specialist is responsible for ensuring the smooth operation of our page and
focuses on the creation and maintenance of a comprehensive page and the preparation of
post-incident reporting.
**Responsibilities**
- Monitor and maintain the status page with real-time information;
- Gather detailed incident information and their timelines for status updates;
- Develop reports and conduct root cause analysis and recommendations for preventive
measures;
- Analyze incident trends and patterns to pinpoint opportunities for enhancement in
incident management procedures;
- Manage and update help center content;
- Collaborate with teams to compile data and insights, implement process improvements
and preventive measures.
**Requirements**:
- Minimum 2 year experience in CS role;
- Solid understanding of CS Operations;
- Excellent knowledge of MS Office / G Suite;
- Excellent communication skills;
- Proactive with a strong work ethic and eagerness to ‘go the extra mile';
- Resourcefulness and creative thinking;
- Proven ability to work as part of a team, adding positive attitude and business focus;
- Experience in incident management will be considered an asset;
- Willing to work on night shift;
- **Excellent level of English;
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