Content Program Specialist Iii

3 semanas atrás


São Paulo SP, Brasil Uber Tempo inteiro

**About the Role**

Work alongside global production to design, maintain, and manage the process, keeping the customers & support teams in mind. This multifaceted role requires a customer-first mindset, content, and a positive, solution-oriented attitude. Receive requests from the Global Jira and triage accordingly to knowledge production specialists depending on alignment. Conduct quantitative & qualitative analysis to determine the necessity of the requests. Confirm the timeline of the request and ensure priorities are accurately represented. Maintain key relationships with stakeholders and keep them informed.

**What you will do**:

- **Carry forward a strategic mindset**:Utilize ongoing strategic measures to evaluate, progress, and improve the global content process. Have the ability to translate strategy into content deliverables
- **Request Intake Quantitative & Qualitative Analysis**:For incoming requests, conduct an analysis on existing support materials to determine the validity of the request, if it needs to be fulfilled, and ensure that repeated knowledge is not being created if not necessary
- **Request Impact Analysis**:Measure impact of request using inflow, CSAT, ASAT, and handle time
- **Evolve our existing support materials constantly**:You will manage content programs to ensure our support content is simple yet comprehensive enough.The right answer will satisfy our customers' needs and is 100% up to date.
- **Customer Centricity**: focuses on creating positive experiences at every stage of the customer journey. Work closely with AX and UX teams to gather feedback from Uber agents and customers in order to make improvements throughout the production process
- **Manage content production to deliver high-quality content efficiently**:You will partner with content writers to create content for customers and UT's customer support representatives in the form of internal blogs, FAQ web pages, and app articles. You will add value by helping to set the right tone and manner for the content

**Build monthly insights**:Develop a monthly cycle for continuous improvement and proactively gather feedback to and from requestors

**Basic Qualifications**:

- Bachelor's Degree in Marketing, Journalism, Communications, or a related field
- Working in a fast-paced or customer support environment would be an advantage
- Previous experience in managing support content or an online forum.
- Relevant project management experience to ensure projects are completed on time
- Advanced/Fluent English skills (B2+ level)



  • São Paulo, Brasil Uber Tempo inteiro

    About the Role Work alongside global production to design, maintain, and manage the process, keeping the customers & support teams in mind. This multifaceted role requires a customer-first mindset, content, and a positive, solution-oriented attitude. Receive requests from the Global Jira and triage accordingly to knowledge production specialists depending...

  • Content Strategist III

    3 semanas atrás


    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the RoleWe are seeking a highly skilled Content Program Specialist III to join our team at Uber. As a key member of our global production team, you will be responsible for designing, maintaining, and managing the content process, ensuring that it meets the needs of our customers and support teams.Key Responsibilities:Strategic Content Planning: Utilize...

  • Content Strategist III

    3 semanas atrás


    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the RoleWe are seeking a highly skilled Content Program Specialist III to join our team at Uber. As a key member of our global production team, you will be responsible for designing, maintaining, and managing the content process, ensuring that it meets the needs of our customers and support teams.Key Responsibilities:Strategic Content Planning: Utilize...

  • Content Specialist

    Há 4 dias


    São Paulo, São Paulo, Brasil Entain Tempo inteiro

    Job Title: Content SpecialistAbout the Role:We are seeking a highly skilled Content Specialist to join our team at Entain. As a Content Specialist, you will be responsible for creating, maintaining, and optimizing content for our brands on CILA (Canada, Iberia and Latin America, with a focus on Brazil. Your primary goal will be to ensure that the most...

  • Digital Content Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil JUICE Tempo inteiro

    About the RoleWe are seeking a highly skilled Digital Content Specialist to join our team at JUICE. As a Digital Content Specialist, you will be responsible for creating and implementing a comprehensive content strategy that drives engagement and conversions.Key ResponsibilitiesDevelop and execute a content calendar that aligns with our brand's goals and...

  • Content Review Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil Gp Strategies Corporation Tempo inteiro

    **Content Review Specialist**Gp Strategies Corporation is seeking a skilled Content Review Specialist to join our team. The ideal candidate will have a keen eye for detail and the ability to review and edit a wide range of content, including storyboards, screenplays, and infographics.**Key Responsibilities:**Review and edit content to ensure accuracy,...


  • São Paulo, São Paulo, Brasil BrickBrands Tempo inteiro

    Job Title: Content Review SpecialistJob Summary: We are seeking a highly skilled Content Review Specialist to join our team at BrickBrands. As a Content Review Specialist, you will be responsible for monitoring and reviewing online content to ensure it meets our brand's standards.Key Responsibilities:Monitor and review online content to identify potential...


  • São Paulo, São Paulo, Brasil Brickbrands Tempo inteiro

    Job Title: Content Review SpecialistJob Summary: We are seeking a highly skilled Content Review Specialist to join our team at BrickBrands. As a Content Review Specialist, you will play a critical role in ensuring the online community remains safe and respectful.Key Responsibilities:Monitor and review online content to ensure it meets our community...


  • São Paulo, São Paulo, Brasil KnowBe4, Inc. Tempo inteiro

    Compliance Content Specialist Job DescriptionWe are seeking a highly skilled Compliance Content Specialist to join our team at KnowBe4, Inc. in São Paulo, Brazil. As a key contributor to our sales and customer success teams, you will play a crucial role in helping them stay aware of our compliance plus content library.The ideal candidate will have strong...

  • Digital Content Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil JUICE Tempo inteiro

    About the RoleWe are seeking a highly skilled Digital Content Specialist to join our team at JUICE. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive content strategy that drives engagement and conversions.Key ResponsibilitiesDevelop and curate high-quality content across various social media...


  • São Paulo, São Paulo, Brasil BrickBrands Tempo inteiro

    {"title": "Content Processing Specialist", "description": "Job SummaryBrickBrands is seeking a highly skilled Content Processing Specialist to join our global team. As a Content Processing Specialist, you will play a critical role in protecting brands from harmful content on various social media platforms and promoting a positive community for our...

  • Content Specialist

    Há 6 dias


    São Paulo, São Paulo, Brasil GRUPO SEB Tempo inteiro

    ROLE SUMMARYAt GRUPO SEB, we're revolutionizing education in Brazil and around the world. We're looking for a talented Content Specialist to join our team.KEY RESPONSIBILITIESCreate and curate compelling content for editorial campaigns and social media platforms.Translate interesting events and opportunities into engaging content that captivates our...


  • São Paulo, São Paulo, Brasil Brickbrands Tempo inteiro

    {"title": "Content Processing Specialist", "description": "Job SummaryBrickBrands is seeking a highly skilled Content Processing Specialist to join our global team. As a Content Processing Specialist, you will play a critical role in protecting brands from harmful content on various social media platforms and promoting a positive community for the brands by...

  • Digital Content Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil JUICE Tempo inteiro

    About the RoleWe are seeking a highly skilled Digital Content Specialist to join our team at JUICE. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive content strategy that drives engagement and conversions.Key ResponsibilitiesDevelop and execute a content calendar that aligns with our brand's goals...


  • São Paulo, São Paulo, Brasil KnowBe4 Tempo inteiro

    About KnowBe4We are seeking a highly skilled Compliance Content Specialist to join our team at KnowBe4. As a key contributor, you will help sales and customer success managers stay aware of our compliance plus content library. The ideal candidate has strong customer service skills, is a master of our compliance plus content, and is knowledgeable about best...

  • Owned Content Specialist

    4 meses atrás


    Sao Paulo, Brasil Better Collective AS Tempo inteiro

    **Owned Content Specialist - **Better Collective South America** If you know digital content strategy and have a passion for sports, then we need to talk. We’re looking for a flexible and versatile online content specialist who will be responsible for the growth of our sports mediabrands through our several digital channels. **About the role** The Owned...


  • São Paulo, São Paulo, Brasil KnowBe4 Tempo inteiro

    About KnowBe4KnowBe4 is a leading provider of security awareness training and simulated phishing platforms. Our mission is to empower organizations to manage the ongoing problem of social engineering by training employees to make smarter security decisions.Job SummaryWe are seeking a highly skilled Compliance Content Specialist to join our team. As a key...

  • Hotel Content Specialist

    2 meses atrás


    São Paulo, São Paulo, Brasil The Leading Hotels of the World Tempo inteiro

    About the Role:The SynXis Hotel Content Specialist is a key member of the Leading Hotels of the World (LHW) Member Experience team. In this role, you will be responsible for auditing, updating, and maintaining hotel room and rate descriptions and hotel content within the SynXis system.Responsibilities:Audit and Update Rate & Room Descriptions: Review and...


  • São Paulo, São Paulo, Brasil BootstrapMillionaire Tempo inteiro

    Job OverviewCulture Index is a strategic advisory firm that helps entrepreneurs and business leaders scale and transform organizations using applied analytics. As a Digital Content Specialist, you will play a key role in optimizing people from the ground level up to maximize long-term success.Key ResponsibilitiesAssess work-related factors to help...


  • São Paulo, São Paulo, Brasil BrickBrands Tempo inteiro

    Job Title: Content Processing SpecialistBrickBrands is seeking a highly skilled Content Processing Specialist to join our team. As a Content Processing Specialist, you will be responsible for monitoring and moderating online content to ensure a safe and positive experience for our clients.Key Responsibilities:Monitor online content for potential...