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Customer Success Manager
4 semanas atrás
goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 800 employees around the world.
Join us, and feel a sense of purpose in your work everyday
**About the position**
At goFLUENT, you will have the opportunity to work in a dynamic and international environment working alongside our sales managers during the entire customer lifecycle.
As a Customer Success Manager, you will act as a trusted advisor for our B2B clients. You will be their main point of contact for all program-related enquiries and provide day-to-day support. You will also work closely with the sales manager to ensure that the solution and service delivered to our clients is aligned with their expectations; thus ensuring customer retention.
**What Youll Do**
- Develop and manage client portfolios, deploying and supporting their language training projects
- Onboard our clients by presenting the goFLUENT solution through Kick-off sessions or webinars
- Ensure that the solution is aligned with clients expectations and that issues are handled in a timely manner
- Escalate any important client needs or issues to the sales manager in charge of the account
- Support our clients (Training managers) use of our solution by presenting tools dedicated to monitoring the program or by providing specific reports
- Organize and lead monthly and/or quarterly reviews with clients
- Coordinate local support for global contracts in order to align goFLUENT's offer with the client's global learning strategy
- Upsell in collaboration with the sales manager of the account
**What Youll Need**
- 1-3 years of proven experience in a B2B company.
- Show a customer-centric attitude; be empathetic by carefully listening and understanding your clients needs, objections, etc
- Be process-driven and organized, your interpersonal skills will be your strength and will allow you to be successful in this position.
- Be a multitasker with great problem-solving skills and be able to adapt to each clients internal organizational structure.
- Be proactive and able to anticipate potential problems and/or provide proactive support as you are constantly striving to improve customer satisfaction and guarantee a successful project.
- Demonstrate excellent oral and written communication skills in Portuguese (Native/C1 level minimum required), and advanced level of English.
- Knowledge of Spanish language is a plus
- Good command of CRMs, Salesforce (desirable), Google Suite.
**What we offer**
- Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages
- Exciting global team-building events abroad.
