Customer Support Assistant

4 meses atrás


Sao Paulo, Brasil Awin Tempo inteiro

**Purpose of Position**

Our Self-Service solution is designed for all brands globally, large and small, to use our comprehensive interface and tools to manage a successful affiliate programme in-house for their company.

As Customer Support Assistant, you will ensure fast and comprehensive ticket response, deeply understanding client's needs and frustrations within the Global Self-Service Live Support Team. The team works in sync with the other Self-Service sub-teams and collaborates with other department support teams to optimise the available content and tools. The ambition is to drive self-diagnosis and self-resolution of issues to reduce support tickets.

A fantastic opportunity to be part of a global, fast paced and dynamic team who are passionate to help progress the grassroot brands of the future

**Key Tasks**
- Managing various types of requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical).
- Administering client's account under the credit control team's supervision and helping to resolve the client's financial issues.
- Assisting with the management of programme upsells, retention and closures.
- Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, help with translation.
- Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of clients requests.

**Skills & Expertise**
- Fluent in English (written and spoken), other language skills would be appreciated.
- Excellent customer service skills.
- Ability to see the bigger picture and identify areas of opportunity and risk.
- Committed to growing the service division as quickly as possible, providing friendly and efficient support.
- Seeks ownership and readily accepts accountability.
- Excellent time management and organizational skills to maintain own workflow and meet deadlines.
- Confident and excellent communicator with a keen attention to detail.
- Fast learner and eager to deepen knowledge and understanding.
- Numerate with a good level of knowledge of MS Office packages.
- Enthusiastic, committed and an epic amount of tenacity

**Our Offer**
- **Flexi-Week and Work-Life Balance**: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- **Flexi-Office**:We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
- **Health & Well Being**:With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- **Welfare**: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.
- **Development**: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin's English language course subsidy.
- **Remote Working Allowance**:You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- **Appreciation**:Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

LI-MM1


  • Support Assistant

    6 meses atrás


    Sao Paulo, Brasil Cognizant Tempo inteiro

    **Support Assistant** **Who We Are** **What You’ll Do** As a Support Assistant, will serve customers of different levels, support technical issues related to products, processes and project guidelines. **Key Responsibilities** - Support team (end to end process). - Drive agents to Best Performance. - Attend e replicate mandatory training sections. -...

  • Assistant Sales Support

    5 meses atrás


    Sao Paulo, Brasil Rijk Zwaan Brasil Sementes Tempo inteiro

    **How does the job as an Assistant Sales Support at Rijk Zwaan look like?** As an Assistant Sales Support you will be part of our Commercial team. In your position you will be: - Supporting the customer services activities and the daily preparation and dispatch of orders. - Managing the customer journey from our web shop. - Managing the assortment and...


  • Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Associate

    3 semanas atrás


    São Paulo, São Paulo, Brasil Awin Tempo inteiro

    Job Title: Customer Support AssistantAt Awin, we're seeking a highly skilled and dedicated Customer Support Assistant to join our Global Self-Service Live Support Team. As a key member of our team, you will play a vital role in ensuring fast and comprehensive ticket response, deeply understanding client needs and frustrations.Key Responsibilities:Manage...


  • Sao Paulo, Brasil Fluke Tempo inteiro

    The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments,...


  • Sao Paulo, Brasil exocad GmbH Tempo inteiro

    To strengthen our Finance team at Darmstadt, we are looking for you as a **Customer Service and Team Assistant LATAM (m/w/d)** Are you passionate about delivering exceptional customer experiences while providing invaluable support to a dynamic team? Are you fluent in both English and Spanish, with a keen understanding of Latin American markets? If so, we...

  • Customer Support Agent

    5 meses atrás


    Sao Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team. **Key Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Direct unresolved requests and issues to internal...


  • Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Administrative Assistant

    5 meses atrás


    Sao Paulo, Brasil Sabre Tempo inteiro

    Job Family: Administrative Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...


  • Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Position**: Customer Support Associate **What You'll Be Doing**: - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for handling more complex...


  • Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...


  • Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** As a Customer Support Associate, you will work...


  • Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...


  • Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...


  • Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...


  • Sao Paulo, Brasil Airwallex Tempo inteiro

    If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Role**: We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a...

  • Customer Support Agent

    4 meses atrás


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...

  • Sales Assistant

    5 meses atrás


    Sao Paulo, Brasil Albertti cleaning Tempo inteiro

    We are seeking an ambitious and detail-oriented Sales Assistant to support a dynamic sales team. As a key player in our organization, you will contribute to the growth of our client base by developing professional referral networks, setting appointments, conducting follow-ups, engaging in cold-calling activities, and building targeted lists to support the...

  • Customer Support Agent

    5 meses atrás


    Sao Paulo, Brasil E-Tickets Retail KFT Tempo inteiro

    During these exciting growth times we are expanding into the Brazil online travel market to help millions of travellers to save money on flights. We are a value-driven online booking service with no hidden fees or charges. Job Summary: The Customer Support Agent will interact with the company's customers by addressing aftersales inquiries and resolving...

  • Customer Support Associate

    2 semanas atrás


    São Paulo, São Paulo, Brasil Awin Tempo inteiro

    **Job Summary**Awin is seeking a highly skilled Customer Support Assistant to join our Global Self-Service Live Support Team. As a key member of the team, you will be responsible for ensuring fast and comprehensive ticket response, deeply understanding client needs and frustrations.The ideal candidate will have excellent customer service skills, be fluent in...