Customer Support Agent

Há 5 dias


Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro

**Office**:
São Paulo

**Team**:
Customer Support

**Customer Support Agent**:
We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience, and working in a transparent and autonomous environment? Keep reading

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

You’ll receive a competitive package including a competitive monthly salary + Restricted Stock Units (RSUs) in a profitable company + an extensive benefits package

The projected start date for this role is **early September**

**Your mission**:

- Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact
- Be creative, friendly, and solution-oriented with customers and colleagues
- Understand the need to meet expectations, rise above them, and go that extra mile for customers

**A bit about you**:

- **You’re fluent in Portuguese and English** - you’ll be supporting Portuguese speaking customers in Brazil, but the working language at Wise is English
- You’re **flexible**. You’re willing to work 6×1 up to 36 hours per week
- You’re** organized**. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
- You’re **cool under pressure**. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive
- You're an **exceptional communicator**. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will
- You're **open-minded**. You're comfortable and calm when giving or receiving **feedback**, you crave information, love learning new things, and you can't wait to be part of the team
- You’re a **team-player**. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. **Most importantly** - you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
- You're ideally someone who has worked in customer support before (preferably in banking or finance), but **we're willing to work with the right person**, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit
- **You must already be legally authorized to work in São Paulo, Brazil, and you’re required to be physically based in São Paulo - We're based in Avenida Paulista, this is an in-office position**

**To Apply**:
**Key benefits**:

- Competitive gross monthly salary
- RSU's in a rapidly growing company
- Health and Dental allowance for you and your dependents
- Life Insurance and Employee Assistance Plan (EAP)
- ️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
- ️ A paid 6-week sabbatical leave after four years
- 18-weeks of paid parental leave, after a year with us & child care assistance
- Meal (560 BRL per month) and Food (880 BRL per month) Vouchers
- Transportation vouchers
- ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

**We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.**

**And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.



  • Sao Paulo, Brasil POWR Tempo inteiro

    We are a Silicon Valley tech startup looking for motivated individuals for a remote Customer Support Agent position. As the world's leading website plugin library, we support users on platforms such as Shopify, Wix, and Weebly. We’re looking for a full-time agent that is interested in growing with the company! Job Duties and Responsibilities: - Handle...

  • Customer Support Agent

    6 meses atrás


    Sao Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team. **Key Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Direct unresolved requests and issues to internal...

  • Customer Support Agent

    6 meses atrás


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...


  • Sao Paulo, Brasil Wise Tempo inteiro

    **Customer Support Agent** We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support** teams in São Paulo! You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...


  • Sao Paulo, Brasil Deriv DMCC Tempo inteiro

    **About us** **Our team** We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams. **Your role** **What you’ll do** - Resolve complex...

  • Customer Support Agent

    3 meses atrás


    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide...

  • Customer Support

    7 meses atrás


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...


  • São Paulo, Brasil Tbwa ChiatDay Inc Tempo inteiro

    Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 170+ teammates across international offices...


  • Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...


  • Sao Paulo, Brasil Airwallex Tempo inteiro

    If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Role**: We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a...


  • Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...


  • Sao Paulo, Brasil Wise Tempo inteiro

    **Social Media Customer Support Associate**: We're looking for pioneer **Social Media Customer Support Associates** to grow and develop our new **Social Media Support** team in Sao Paulo! Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's...


  • Sao Paulo, Brasil Wise(formerly Transferwise) Tempo inteiro

    **Office**: São Paulo **Team**: Customer Support **Social Media Customer Support Associate**: We’re looking for pioneer **Social Media Customer Support Associates** to grow and develop our new **Social Media Support** team in Sao Paulo! Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can...


  • Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...


  • Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...


  • Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Support Assistant

    8 meses atrás


    Sao Paulo, Brasil Cognizant Tempo inteiro

    **Support Assistant** **Who We Are** **What You’ll Do** As a Support Assistant, will serve customers of different levels, support technical issues related to products, processes and project guidelines. **Key Responsibilities** - Support team (end to end process). - Drive agents to Best Performance. - Attend e replicate mandatory training sections. -...


  • Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Position**: Customer Support Associate **What You'll Be Doing**: - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for handling more complex...


  • São Paulo, Brasil SkillOnNet Tempo inteiro

    We are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and...