Customer Support Agent
1 semana atrás
you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.
Your ResponsibilitiesCommunicate effectively with customers in their preferred language.Maintain high-quality standards with attention to detail and accuracy.Deliver exceptional customer experiences, resolving issues during the first contact.Clarify and resolve product or service concerns by identifying issues, explaining solutions, and ensuring follow-ups for resolution.Respond professionally to inquiries via Webchat, Email, and Phone.Escalate customer requests when necessary and ensure timely follow-up.Investigate customer concerns thoroughly to provide satisfactory outcomes.Champion and promote a “Safer Gaming” philosophy.Stay informed about current rules, processes, and licensing requirements.Collaborate with team members to achieve shared goals.Go above and beyond to create meaningful customer interactions.Participate actively in onboarding programs to enhance your skills and knowledge.
What We’re Looking ForFluency in English and native proficiency in Portuguese. Additional languages are a plus.Prior customer service experience is welcomed but not essential, as we provide comprehensive in-house training.Strong communication and active listening skills, with the ability to connect with diverse individuals.Customer-focused with adaptability to handle various personality types.Competence in using computers, including proficiency in touch typing.Resilience to perform well under pressure.A responsible, conscientious, and accountable approach to work.Flexibility to work shifts when required.
What’s in It for You?A welcoming and inclusive work environment.Competitive salary package.Monetary vouchers for birthdays and other special occasions.Engaging company activities, such as monthly lunches, team gatherings, competitions, and more.Opportunities for professional growth within one of the world’s leading iGaming organizations.
What It’s Like to Work at SkillOnNetAt SkillOnNet, people come first
.
Our global culture is grounded in a “family-oriented” ethos where every individual feels valued and supported. We prioritize providing employees with access to relevant tools, benefits, and opportunities to thrive professionally and personally.Join us and become part of a team that’s making a difference in the world of iGaming
-
Customer Support Agent
3 semanas atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.Key ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email, social media or chatIdentify and assess customers’ needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives;...
-
Customer Support Agent
5 meses atrás
Sao Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team. **Key Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Direct unresolved requests and issues to internal...
-
Customer Support Agent
5 meses atrás
Sao Paulo, Brasil SmallWorld FS Tempo inteiro**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...
-
Customer Support Agent
3 semanas atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position.Key ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email, social media or chatIdentify and assess customers’ needs to achieve satisfactionHandle customer complaints, provide appropriate...
-
Customer Support Agent
2 meses atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and...
-
Customer Support Agent
2 meses atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide...
-
Customer Support Agent
Há 3 dias
São Paulo, Brasil Tbwa ChiatDay Inc Tempo inteiroManychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 170+ teammates across international offices...
-
Customer Support Representative
2 semanas atrás
São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiroCustomer Support Agent Role at Pacifica ContinentalThe successful candidate will be responsible for providing exceptional customer service to our clients in the sports gaming industry. Key responsibilities include responding to customer inquiries, resolving issues, and updating internal databases.Requirements and QualificationsFluency in Portuguese and...
-
Customer Support Agent
Há 1 mês
São Paulo, Brasil Ancient Gaming Tempo inteiroAt Ancient Gaming, we lead the way in innovation within the iGaming software industry. As pioneers, we are constantly pushing the boundaries of what's possible, setting new standards with engaging software and transformative experiences. Our products are designed to captivate a high-spending, forward-thinking generation eager to reshape the future of...
-
Customer Service Agent
3 semanas atrás
São Paulo, São Paulo, Brasil Smallworld Fs Tempo inteiro**Customer Service Excellence at Smallworld Fs**We are on a mission to empower people and families to support each other regardless of distance. Our customer service team plays a vital role in achieving this goal, and we are seeking a highly skilled and passionate individual to join our team as a Customer Service Agent. In this role, you will be the first...
-
Customer Support Agent
1 semana atrás
São Paulo, Brasil SkillOnNet Tempo inteiroWe are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and...
-
Customer Support Agent
1 semana atrás
São Paulo, Brasil SkillOnNet Tempo inteiroWe are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and...
-
Customer Support Agent
1 semana atrás
São Paulo, Brazil, BR SkillOnNet Tempo inteiroWe are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and...
-
Customer Support Agent
1 semana atrás
São Paulo, SP, Brasil SkillOnNet Tempo inteiroWe are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and...
-
Customer Support
6 meses atrás
Sao Paulo, Brasil SmallWorld FS Tempo inteiro**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...
-
Dedicated Support Agent for Global Players
2 semanas atrás
São Paulo, São Paulo, Brasil Outscal Technologies Tempo inteiroJob Description:At Outscal Technologies, we're seeking a talented Dedicated Support Agent to join our team. As a key member of our support staff, you'll play a vital role in delivering exceptional customer experiences for our global players.**About the Role:**As a Dedicated Support Agent, you'll be responsible for providing timely and professional assistance...
-
Customer Support Agent
Há 6 dias
São Paulo, SP, Brasil Manychat Tempo inteiro**WHO WE ARE** Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 170+ teammates across...
-
Customer Support Associate
2 semanas atrás
São Paulo, São Paulo, Brasil Mentice Tempo inteiroCustomer Support SpecialistWe're seeking a dedicated professional to provide high-quality support to our customers in the healthcare sector. As a key player in our organization, you'll contribute to our mission of improving clinical workflow and procedural efficiency.About Mentice:Mentice is a global company working towards improving clinical workflow and...
-
Customer Support Consultant
4 semanas atrás
São Paulo, São Paulo, Brasil Supportyourapp Tempo inteiroAre you passionate about technology and customer satisfaction?We're looking for a talented Customer Support Consultant to join our team at SupportYourApp. This is a fantastic opportunity to work in a dynamic, multicultural environment and develop your skills in customer support.As a Customer Support Consultant, you will be responsible for:• Building strong...
-
Customer Support Agent
2 semanas atrás
São Paulo, SP, Brasil Outscal Technologies Tempo inteiroAbout the job SummaryBy Outscal **required for this role**: - Boost these skills to join the top 1% applicants for this job- Unity- Data Structures- C++- Programming patterns- OOPS- Algorithms**Test Your Skills** **Add These Skills** **Must have**: - Fluent in English - Experience with international customers - Fast typing skills - Quick learner -...