Workforce Analytics Specialist

4 meses atrás

Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

**Location/Division Specific Information**

In our Medical Communication Team, we deliver outstanding service. We work to improve patient health by supplying high-quality medical information services on behalf of our clients to patients, healthcare providers and other client stakeholders. We lead medical information inquiries, document adverse events and product complaints, support product launches, and help clients set up successful medical communications operations in a sophisticated, global environment.

**Discover Impactful Work**:
As **Workforce Analytics Specialist**, you will have 2 main responsibilities in our contact center. First, you will generate reports for internal and external clients to meet contractual and regulatory standards, analyze trends in key performance metrics, and share outliers and potential red flags with program leaders. The second is real-time workforce management. This includes supporting scheduling and coordination of phone and non-phone work and providing direction to agents and management to support service level and abandonment rate goals.

**A day in the Life**:

- Generates reports for internal and external clients to meet contractual and regulatory standards.
- Analyzes trends in key performance metrics and shares outliers and potential red flags with program leaders.
- Supports scheduling and coordination of phone and non-phone work.
- Provides direction to agents and management to support service level and abandonment rate goals.
- Acts as liaison between operations, technical operations, and client teams by troubleshooting issues and submitting tickets.
- Completes assigned tickets as needed.

**Education**
- Bachelor's degree or equivalent and relevant formal academic / vocational qualification

**Experience**
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).

**Knowledge, Skills, Abilities**
- Organizational skills
- Strong attention to detail
- Time management skills and the ability to multi-task
- Effective verbal and written communication skills
- Excellent English language skills (comprehension, speaking, reading and writing) must be demonstrated
- Workforce management expertise, Genesys Cloud experience is a plus
- Excellent problem solving skills
- Excellent computer skills including Microsoft Office tools, especially Excel
- Excellent interpersonal skills
- Ability to work in a collaborative team environment

**Physical Requirements and Working Environment**:
Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

- Ability to access and use a variety of computer software developed both in-house and off-the-shelf
- Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
- Frequently interacts with others to acquire or relate information to diverse groups.
- Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration
- Constant interaction with clients/associates required
- Daily exposure to high pressure, intense concentration needed
- Rotating shifts may be required and the primary operation supports US business hours
- The position is a hybrid position with some days in office and some days from private remote location

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Act

  • Workforce Analytics Specialist

    1 dia atrás

    São Paulo, São Paulo, Brasil The Lubrizol Corporation Tempo inteiro

    About the RoleWe are seeking a highly skilled Workforce Analytics Manager to join our team at The Lubrizol Corporation. As a key member of our HR function, you will play a critical role in designing, implementing, and delivering sophisticated data insights and dashboards to drive informed business and people decisions.Key ResponsibilitiesPartner with...

  • Workforce Intelligence Specialist

    3 meses atrás

    Sao Paulo, Brasil Kimberly-Clark Tempo inteiro

    We have an exciting opportunity to join our Global Workforce Intelligence team. The Workforce Intelligence team extracts and analyzes data from multiple HR systems to enable actionable insights throughout Kimberly Clark. As a **Workforce Intelligence Specialist**, you will be responsible for driving research and analysis across HR with an emphasis on...

  • Workforce Analytics Manager

    3 meses atrás

    Sao Paulo, Brasil Lubrizol Corporation Tempo inteiro

    **About Lubrizol** **Summary of the Role**: In this new and dedicated role, the Workforce Analytics Manager will design, implement, and deliver sophisticated and high-quality data insights and dashboards to internal stakeholders to drive informed business and people decisions. You will work with cross-functional partners to provide standard and new...

  • Workforce Analytics Specialist

    4 meses atrás

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19...

  • Workforce Analytics Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    About the RoleAt Thermo Fisher Scientific, we're committed to delivering exceptional service and innovative solutions to our customers. As a Workforce Analytics Specialist, you'll play a critical role in helping us achieve this goal.Key ResponsibilitiesGenerate reports for internal and external clients to meet contractual and regulatory standards.Analyze...

  • People Analytics Senior Specialist

    3 meses atrás

    Sao Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: From Nestlé/NBS Office in Brazil. Relocation support can be provided. Act. Rate: Full-Time Type of contact: Permanent contract **Position Summary** We are looking for a **Zone People Analytics Specialist** reporting to the Head of People Analytics - Zone LATAM. In this role, you will design, build and deliver best...

  • People Analytics and Workforce Planning Specialist

    3 meses atrás

    Sao Paulo, Brasil COFCO International North America Tempo inteiro

    **Location**: Sao Paulo, São Paulo, BR Com 11.000 pessoas em 35 países, a COFCO International é a plataforma de negócios agricolas no exterior da COFCO Corporation, a maior empresa de alimentos e agricultura da China. A COFCO International está focada em ser lider mundial em grãos, oleaginosas e cadeias de fornecimento de açúcar, com ativos nas...

  • People Analytics Manager

    3 meses atrás

    Sao Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

    **People Analytics Specialist - Zone LATAM** **Position Snapshot** Location: Flexible/Virtual, from Nestle locations within Latin America Act. Rate: Full-Time Act. Rate 100% Type of contact: Permanent contract **Position Summary** We are looking for a **Zone People Analytics Specialist** reporting to the Head of People Analytics - Zone LATAM. In this...

  • Workforce Analytics Manager

    Há 7 dias

    São Paulo, São Paulo, Brasil The Lubrizol Corporation Tempo inteiro

    About the RoleWe are seeking a highly skilled Workforce Analytics Manager to join our team at The Lubrizol Corporation. As a key member of our HR function, you will play a critical role in designing, implementing, and delivering sophisticated data insights and dashboards to drive informed business and people decisions.Key ResponsibilitiesPartner with...

  • Workforce Analytics Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil The Lubrizol Corporation Tempo inteiro

    About the Role:The Lubrizol Corporation is seeking a highly skilled Workforce Analytics Manager to join our team. As a key member of our HR function, you will be responsible for designing, implementing, and delivering sophisticated data insights and dashboards to drive informed business and people decisions.Key Responsibilities:Partner with stakeholders to...

  • Digital Analytics Specialist, Brazil

    3 meses atrás

    Sao Paulo, Brasil Ci&T Tempo inteiro

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock...

  • Workforce Optimization Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Farfetch Tempo inteiro

    FARFETCH is a global luxury fashion platform that connects creators, curators, and consumers. Our mission is to provide exceptional customer experiences through operational excellence.We're a positive platform for good, fostering a diverse and inclusive community of employees, partners, and customers. Our community is at the heart of our business success,...

  • Data Governance Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Tiger Analytics Tempo inteiro

    Job SummaryTiger Analytics is seeking a highly skilled Data Governance Specialist to join our team. As a Data Governance Specialist, you will be responsible for managing data discovery, source identification, data quality management, and cataloging. You will also advise relevant stakeholders on data governance-related matters and define data quality rules...

  • Workforce Analytics Manager

    3 meses atrás

    São Paulo, Brasil The Lubrizol Corporation Tempo inteiro

    We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and...

  • Digital Workplace Analytics Specialist

    4 meses atrás

    Sao Paulo, Brasil Unilever Tempo inteiro

    **Unilever is hiring a Digital Workplace Analytics Specialist** **for São Paulo/SP.** Unilever is the place where you can bring your purpose to life with the work you do - creating a better business and a better world. We are looking for talent who would like to join us on this exciting journey. Our **Technology** team is embarking on an incredible...

  • Data & Analytics Specialist Iii

    3 meses atrás

    Sao Paulo, Brasil Santander Tempo inteiro

    Data & Analytics Specialist III Country: Brazil **WHAT YOU WILL BE DOING** - Desenvolvimento de novas metodologias analíticas. Desenvolvimento de segmentações e agrupamento de clientes. Desenvolvimento de indicadores que auxiliem na tomada de decisão pelo negócio. Garantir automação dos processos analíticos e modelos. Garantir qualidade dos...

  • Data & Analytics Specialist

    3 meses atrás

    Sao Paulo, Brasil Shopee Tempo inteiro

    DepartmentBusiness Intelligence and Data Analytics- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of work is not limited to just performance...

  • Workforce Planning Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil TikTok Tempo inteiro

    TikTok Trust & Safety InternshipAt TikTok, we're committed to creating a safe and empowering online community. Our Trust & Safety team plays a critical role in achieving this goal, and we're looking for talented individuals to join us as interns in 2025.Key ResponsibilitiesAssist in workforce planning and workflow management tasks to optimize operational...

  • Consultor Hcm

    4 meses atrás

    Sao Paulo, Brasil Decision Group Tempo inteiro

    **Nível Acadêmico**: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - SAP Descrição: Vaga: Consultor HXM (SAP SUCCESS FACTOR, WORKFORCE, ECP E EC) Modelo de trabalho: Híbrido (presencial 1 a 2 vezes na semana) Local: Faria Lima - São Paulo/SP Início: Imediato Idioma: português Habilidades: Conhecimento técnico:...

  • Consultor Hxm

    3 meses atrás

    Sao Paulo, Brasil Decision Group Tempo inteiro

    **Nível Acadêmico**: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - SAP Descrição: Vaga: Consultor HXM (SAP SUCCESS FACTOR, WORKFORCE, ECP E EC) Modelo de trabalho: Híbrido (presencial 1 a 2 vezes na semana) Local: Faria Lima - São Paulo/SP Início: Imediato Idioma: português Habilidades: Conhecimento técnico:...